2nd Line Support Analyst
Newcastle Under Lyme Borough Council, Newcastle-under-Lyme
2nd Line Support Analyst
Salary not available. View on company website.
Newcastle Under Lyme Borough Council, Newcastle-under-Lyme
- Full time
- Permanent
- Remote working
Posted today, 20 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 541fc8ccd06f4b92b24151832ada3fd4
Full Job Description
As a 2nd Line Support Analyst, you will provide technical assistance and troubleshooting for a wide range of the Council's systems, such as applications, software and hardware. Utilising a strong background in providing 2nd line support for a range of technology systems, including Windows 10/11, Microsoft 365, Active Directory (Entra ID) and Azure
You'll be able to diagnose and resolve complex issues quickly and effectively, using your analytical and problem-solving skills. You will also have excellent communication and interpersonal skills, as you'll be liaising with users, colleagues and external suppliers
If you're ready for a new opportunity and want to work together to drive the design, delivery and continuous improvement of our ambitious transformation programme, we'd love to hear from you!
Requirements
Experience of a range of ICT mainstream applications
Trained in at least one area of desktop, applications, network, servers.
Trained to have a good understanding in at least two areas of desktop, applications, network, servers and cloud applications.
Management of Microsoft AD, Entra ID and other authentication/user management systems.