2nd Line Support Engineer

We're looking for a 2nd Line Support Engineer to join a busy service desk, providing IT support both remotely and onsite. Working within the support ticketing system, taking ownership of tickets, logging the problems raised by employees, providing further response/triage steps, ensuring SLAs are met through to successful completion.

Providing a range of remote/on-premise support across various technologies, including Office 365, Azure, Intune, SharePoint, Windows Server and networking technologies. To act as an escalation point to the 1st Line Support Engineers where required. To assist with all IT related tasks and project work, where necessary and as requested, by the Head of IT Operations. This is a fantastic opportunity to be given the platform needed to progress your career.,

• 4 day week


• 37 hours per week


• Any days between Monday to Sunday on a specific rota basis


• Any times between 6.30am - 9.30pm on a specific rota basis


• Hybrid - you'll be expected to attend the head office in Worthing a minimum of 2-4 days per week dependent on shifts and rota, Supporting with in-house systems and bespoke software


• Completing data fixes to in-house bespoke solutions


• Issue investigation/troubleshooting/problem solving


• Providing Internal Desktop/Network/Application support to employees


• Assist in the deployment of technologies/systems/services to employees


• Act as an escalation point to 1st Line Support Engineers


• Contribute to training documentation and assist with end-user training


• To provide on-premise, remote and telephone support to both office and field staff with IT related tasks


• General IT support


• The above is not an exhaustive list of duties and responsibilities. The post holder is expected to undertake other duties appropriate to the role as maybe reasonably required
  
  Strong experience in a similar role


• ISO27001 knowledge


• SQL knowledge


• Infrastructure/Support experience


• Proficient in Microsoft 365 (Azure, InTune, SharePoint)


• Experience working with Windows Server


• MDM experience an advantage (Knox/ABM)


You as a person…


• Strong telephone and customer experience skills


• Excellent communication and organisation skills


• A team player with high energy and can-do attitude


• Versatile and able to cope well under pressure


• Ability to quickly learn new applications and technologies


• Determined to be the best at what you do
  
  Four free Health Assessments per year, which can be used by yourself, family or friends


• A further 50% off any additional testing


• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days - plus bank holidays on top!


• Sophos@Home protection


• EAP Scheme


• Company sick pay scheme


• Enhanced family leave


• Life Insurance


• Employee referral bonus scheme of up to £1,000


• Matched company pension (up to 5% or up to capped amount)


• Cycle to Work Scheme


• Employee Charity Sponsorship Scheme


• Discounted Gym Membership


• Home office allowance - yearly allowance of £130 to make working from home more comfortable!