2nd Line Support Engineer

The 2nd Line IT Support Engineer will be responsible for providing advanced technical support to end users across the ASM and CGC estates in the UK. This role will work closely with the IT team to ensure smooth operation and maintenance of the network infrastructure, addressing escalated technical issues and minimizing downtime. The individual will also collaborate with venue technical teams to offer essential support for live events and related activities., You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave. We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy. A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require. Your Responsibilities

• Provide technical support for end users across all ASM and CGC venues in the UK, resolving issues related to hardware, software, and network infrastructure.
• Assist IT teams in our European venues as needed, offering remote or on-site support.
• Ensure that all IT requirements for events at the venues are met, providing operational support during live events.
• Manage and maintain the network infrastructure, including hardware, software, and end-user systems.
• Provide remote monitoring and on-site support as required, ensuring the stability and security of systems.
• Offer support for EPOS, ticketing, and telephone system applications across the estate.
• IT Projects: Support various IT projects, upgrades, and change programs, working collaboratively with the wider IT team.
• Assist with the development and implementation of IT policies and procedures.
• Security & Antivirus Management: Oversee the management of spam filters, anti-virus systems, and general IT security measures.
• Perform other IT-related duties as necessary.
  
  Strong ability to analyse technical issues and effectively organise tasks and resources.
• Experience in IT, preferably in a commercial environment.
• Good working knowledge of Microsoft Windows operating systems.
• Strong understanding of core Microsoft 365 apps (Word, Excel, PowerPoint, etc.).
• Practical experience with Microsoft Teams and SharePoint for collaboration and document management.
• Working knowledge of managing and troubleshooting Wi-Fi in a commercial setting.
• Experience in network setup, including VLANs and related technologies.
• Understanding and experience of network security practices.
  
  We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World's most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to realise the potential of the spaces and places that bring people together, At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.