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2nd Line Support Partner

Home Group Limited

2nd Line Support Partner

£26000

Home Group Limited, Newcastle upon Tyne

  • Full time
  • Permanent
  • Remote working

Posted 1 day ago, 19 Sep | Get your application in today.

Closing date: Closing date not specified

job Ref: d05edbb6d85a43f49971b885db84cf4d

Full Job Description

  • Dealing with escalated IT issues, providing additional insights and support

  • Handling various tasks like managing new office openings, configuring phones or computers to ensure smooth operations.

  • Troubleshooting and managing a wide range of Microsoft applications such as Intune, Azure, Office 365, Teams, SharePoint, and Exchange.

  • Ensuring network connectivity across offices, and remotely troubleshooting any network issues that colleagues might face.

  • Participating in a variety of IS projects alongside other IS colleagues, adding some variety to the daily routine and gaining valuable experience.

  • Visiting Home Group offices (with some occasional national travel) for on-site troubleshooting when remote solutions are not feasible.


    • Fancy going home each day knowing that you have helped change our customers lives for the better. You'll do that here, working for a top 10 Great Place to Work Employer!

  • Excellent communication skills, able to interact effectively with colleagues in both technical and non-technical terms, ensuring clear, timely communication.

  • Proficiency in troubleshooting and supporting Microsoft applications like Intune, Azure, Office 365, Teams, SharePoint, and Exchange, with an understanding of networking (Meraki and Cisco) and monitoring tools (LogicMonitor).

  • Strong problem-solving skills, experienced in providing IS solutions within an ITIL framework, and familiarity with a Service Desk environment, ideally holding an ITIL V4 Foundation Certificate.

  • Ability to work efficiently in a fast-paced technical support role, handling various tasks and collaborating with 3rd party providers and suppliers.

  • A continuous improvement mindset, always looking to enhance knowledge, develop new skills, and propose solutions to improve processes and service delivery.

  • Enthusiasm for learning new technologies, a hands-on approach to tackling tech challenges, and adaptability to address issues head-on.


    • Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review., Disability Confident
    About Disability Confident
    A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

    Permanent Role, full time (37.5 hpw)

    Salary circa £26,000 per annum (negotiable based on skills and experience) with great benefits including Health Cash Plan

    Home, a place where you belong

    We have a great opportunity for you to join our 2nd line IT team on our busy service desk. Enjoy flexible working with a mix of office and home days, tackling tech challenges you'll keep our business running smoothly. If you love solving problems and working with the latest tech, this is the chance to make a real impact.,
  • Working Monday to Friday, you'll work a shift pattern between 7 am - 5.30 pm with a variety of weekly shifts between these times which will be early, mid, and late shifts.

  • We can be flexible and work with you to adapt shifts when you need that!

  • You'll usually work a week in the office, then one or two weeks at home. Over time, it averages to around 2 office days per week.

  • We can be flexible and work with you to adapt shifts etc if you need to on occasion.

  • To get out and about and support colleagues in our services and other offices, you'll travel occasionally. To do that you need to have a full driving licence.


    • A place where you belong

    Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

    What's in it for you?
  • 34 days leave (includes bank holidays and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!

  • Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.

  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike, or car? Save money with us.

  • We're Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for Wellbeing"

  • We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!

  • Explore our benefits in detail on our website.