2nd Liner Support Analyst
United Response, Croydon
2nd Liner Support Analyst
Salary not available. View on company website.
United Response, Croydon
- Full time
- Temporary
- Remote working
Posted today, 19 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: ab8b6212a24a455a8e1b14d416220e26
Full Job Description
As a 2nd Line Support Analyst, you will play a critical role in providing day-to-day technical support to our staff within a multi-layered support function, serving a user base of over 3,500. You will be part of a leading Learning Disability Provider ranked in the top 100, ensuring effective and timely support to our teams. Regular attendance at our headquarters will be expected, with hybrid working arrangements available following a successful probation period.
- Experience supporting Windows 7 & 10
- Proficiency in Microsoft Office Suite (Outlook, Word, etc.)
- Basic understanding of networking principles (TCP/IP)
- Knowledge of Active Directory and user administration
- Familiarity with Office 365
- Awareness of data security principles and processes
- Understanding of ITIL processes, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
- Annual Leave: 25 days paid annual leave (plus 8 bank holidays, pro-rata for part-time), increasing after 3 and 5 years of service
- Pension & Life Assurance: Comprehensive benefits
- Family Leave: Enhanced maternity and paternity pay
- Recognition: Opportunity to be part of our UR Stars Recognition Scheme
- Health Services: Access to free occupational health, physiotherapy, counselling, and advice services
- Training: Fully funded training and access to nationally recognized qualifications
- Travel Assistance: Season ticket loan available
- Discounts: Access to an online shopping platform with discounts from over 3,500 retailers
- Referral Program: Incentives for referring friends
United Response is a leading national charity dedicated to delivering person-centred care and support since 1973. We advocate for equal access and opportunities for the individuals we support, challenging negative attitudes and discrimination faced by people with disabilities, autism, and mental health support needs. Our values are rooted in creativity, strength, honesty, responsiveness, and unity.