30045 - Senior Technical Officer - Digital Product Manager

The Environment Agency is fully committed to being an inclusive employer and ensuring equal opportunities for everyone. We consider flexible working patterns for all our vacancies, including job share. We will support the successful candidate complete a digital apprenticeship. The Digital Product Manager role is part of our Senior Technical Officer job family. The role is based within the Producer Responsibility team, part of Environmental Markets and Regulation. We're a national team with Officers based across England. As a wider department we ensure that companies are disposing of their waste correctly by enforcing government regulations - 'right waste, right place', a process reliant on our Digital systems. Find out about our wider team here - https://www.youtube.com/watch?v=zJ7fCgRW5SM As Digital Product Manager, you will:

• Work alongside the Service Owner and other Digital Product Managers to support, maintain, develop and continuously improve business critical Digital Services and IT solutions for our Regulatory teams.
• Work closely with inhouse and third-party IT suppliers on maintenance and development into the services
• Manage and resolution of support calls
• Work agile in a digital project management environment
• Lead in the development and improvement of processes and procedures
• Engage with the wider business to understand the strategic future of our services, and gaps within our Digital systems to enable operational Digital and reporting needs
• Communicate the benefits and performance of the services
Responding to incidents is a central part of what the Environment Agency does, and you can be part of that response, either directly or through business continuity support. There are a wide variety of roles to suit all skills, situations and interests. Full training and alternative working arrangements will be available, and roles may attract additional payment. Please see the candidate pack for further information. The team Producer Responsibility is a supportive and inclusive department that encourages our teams' health, safety, wellbeing, and development. Our team manage digital products for Producer Responsibility, Collections Packaging Regimes and Waste Shipments teams. Our collective aim being to improve the quality of recycling and ensure waste entering and leaving the country is handled appropriately for recycling and recovery. We help to protect and improve the environment by regulating industry, ensuring compliance, and eliminating illegal activities.


• Excellent customer service skills, building and maintaining relationships with internal and external stakeholders
• Ability to identify stakeholders' digital needs and delivering a solution
• Excellent communication skills, able to convey Digtial terms and information into plain English
• Managing multiple digital projects and/or tasks with conflicting deadlines
• Experience of working in agile environments
• Data and information management, with sound attention to detail
• Enthusiastic about working collaboratively towards common goals
• Be bold, be brave and think innovatively
• Knowledge and/or experience of working with Power Platform apps
• Managing and resolving digital user queries