3rd Line Infrastructure Engineer

Are you an Infrastructure Engineer interested in new technology and trends with a strong track record in Infrastructure Support and Deployment? Would you like to be part of a growing Operational Support team?, The preferred candidate will demonstrate effective application of Infrastructure and extensive knowledge across a variety of technologies such as Linux (Ubuntu / CentOS), Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Stack Technologies (Sharepoint, SQL Server, Skype for Business / Teams), networking technologies and storage. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will also include providing remote and on-site support. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. Who do we need? We are looking for someone with a passion for infrastructure, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges. As a 3rd Line Engineer you will;

• Responsible for the operation and maintenance of Infrastructure across a variety of technologies:
• RHEL
• Microsoft Windows Server (including services such as AD, DNS, DHCP)
• Virtualisation (Hyper-V),
• Microsoft Stack Technologies (Sharepoint, SQL Server, Skype for Business / Teams)
• Networking technologies and storage
• Author and contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service.
• Handle escalated issues from both 1st- and 2nd-line support.
• Investigate and resolve advanced hardware and software problems, performing Root Cause Analysis as required.
• Managing system upgrades, installations, and configurations.
• Collaborating with vendors and external support for specialised expertise.
• Providing guidance and mentoring to lower-level support staff.
• Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V;
• Have excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support;
• Have very strong Linus system administration skills (Ubuntu / CentOS)
  
  Have good knowledge of TCP/IP and networking technologies including load balancing and firewalls;
• Have good knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell;
• Have good general knowledge of SAN storage technologies;
• Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer;
• Possess excellent communication skills;
• Have experience of producing and updating technical documentation to a high standard;
• Ability to gain and hold security clearance.
  
  Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission.
Passionate about customer success by being determined to understand and respond to our customers' needs as if they were our own. United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate. Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (DV)., Leidos UK & EUROPE- we work to make theworldsafer,healthier,andmore efficient through technology, engineering andscience. Leidosis agrowing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose:you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration:having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs andours. People:Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growthwhilst developing . We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and bank holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Dynamic Working
Commitment to Diversity