3rd Line Product Support Technician
Appello Limited, New Milton, Hampshire
3rd Line Product Support Technician
Salary not available. View on company website.
Appello Limited, New Milton, Hampshire
- Full time
- Permanent
- Onsite working
Posted 6 days ago, 14 Dec | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
job Ref: 20bdc3b8eab149afb3c25f2300cd1856
Full Job Description
At our innovative telecare company, you'll play a crucial role in ensuring the smooth operation of our technical products and services. Why You'll Love It Here:
- Technical Mastery: Use your expertise in SIP, VoIP, VoLTE, and advanced troubleshooting to keep our systems running seamlessly.
- Innovative Environment: Work with cutting-edge technologies, including Node.js, FreeSwitch, Linux, and Windows in both cloud (AWS) and on-premise environments.
Are you a seasoned IT professional with a knack for solving complex technical issues? Do you thrive in dynamic environments where SIP-based communication systems are mission-critical? If so, we want you on our team! What You Bring: - Experience: Demonstrable experience in third-line IT support, managing escalated issues and providing advanced troubleshooting.
- SIP Expertise: Hands-on experience with SIP-based systems, especially in telecommunications, call centres, or large enterprises.
- Technical Skills: Proven experience managing Windows and Linux servers, AWS Cloud services, and diagnosing SIP-related issues using tools like Wireshark.
- Certifications: Bachelor's degree in Computer Science or related field, with certifications such as Microsoft Certified: Azure Administrator. Advanced certifications like CCNP or ITIL Foundation are a plus.
- Networking Knowledge: Familiarity with TCP/IP, DNS, DHCP, VLANs, and firewall rules affecting SIP communications.
- Problem-Solving: Excellent analytical skills and the ability to troubleshoot complex issues under pressure.
- Communication: Strong skills for liaising with both technical and non-technical stakeholders.
- Proactive Attitude: Self-motivated with a focus on continuous learning and improvement.
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more - 24/7 employee assistance programme with an easily accessible app!
- Family and friends' discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Free on-site parking