657 - Associate Operations Manager

We're recruiting for an Associate Operations Manager here at Justice Digital, to be part of our warm and collaborative Network Services team.This Team designs, delivers and supports the core network infrastructure for over 100,000 Ministry of Justice users across over 1000 locations. In the coming year an increasing proportion of that network will be in-sourced presenting challenges and opportunities for the Team.

Justice Digital is a modern and diverse workplace that promotes a healthy work-life balance and flexible working options. Two of our very own took some time to unpack their experience of diversity within the digital and tech world. Diversity within Technology Services - MOJ Digital & Technology (blog.gov.uk)

The Associate Operations Manager roles will work alongside Senior Operations Managers and the wider Network Services Team. The roles are the initial point of contact for the Teams and are responsible for scheduling and co-ordinating activities critical to the delivery and support of effective digital networks providing services in Courts, Prisons, Probation Centres and Offices.

The Associate Operations Managers will be in one of the following Teams:

Network Lan and Wifi

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

Develop effective relationships with the internal teams and suppliers and a range of business and technical stakeholders.

Schedule and coordinate activities ensuring that there are the resources and material to conduct the required activity and that the necessary support is available on site.

Provide an initial point of contact for the team, coordinating enquiries and demand, handing them off to the most appropriate team for resolution.

Monitoring and managing incidents, enquiries and demands to conclusion using tools such as ServiceNow and Jira, ensuring the correct procedures and processes are followed and documented.

Support the effective management of assets and other material through asset tagging, maintenance of registers and the CMDB.

Support the effective management of information through SharePoint and Confluence; this information will include after action reports, run books and other documentation.

Support the delivery of operational objectives and maintain standards of quality.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Essential

You will have demonstrable experience:

Working in teams to deliver a quality service.

Developing strong relationships with multiple suppliers. Listening to the needs of the technical and business stakeholders and interpreting between them. Managing stakeholders' expectations and being flexible and capable of proactive and reactive communication.

Following change processes, governance and actively addressing internal and external risks, issues and dependencies including where ownership exists outside the team.

Conflict management by proactively managing exceptions and challenges.

Willingness to be assessed against the requirements for BPSS clearance