705 - Universal Credit Job centre Work Coach (EO) - Avon, Somerset and Gloucestershire

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.

The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.

If you're looking for a career that makes a clear and positive difference to people's lives, then a DWP Executive Officer role may be an ideal for you!, As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.

Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.

As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.

Key Accountabilities

The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:

• Providing support to customers claiming Universal Credit, Employment and

Support Allowance, Jobseekers Allowance and Income Support.

• Offering quality advice to customers about job search actions, supporting them

to job search effectively in a largely digital world, and matching to suitable
vacancies.

• Meeting your legal duty to comply with the Equality Act 2010 and making sure

your customers get the additional support and advice to help them access our
services.

• Building positive relationships with customers that encourages, motivates, and

builds trust.

• Developing an in-depth knowledge of local employment opportunities and the

support our service partners offer.

• Making timely decisions, based on customer needs, and referring them to

appropriate help and support.

• Be accountable for performance and management of your caseload.
  
  What we are looking for:


• Effective communication skills both verbally and in writing to a wide range of

diverse customers.

• The ability to understand complex information and give clear explanations to

the customer.

• You will be able to coach customers to improve their movement in to work.


• You must be able to navigate a range of computer systems to action tasks as

well as coach customers to. be confident using digital work search tools.

• You'll also be required to handle telephony queries and have the ability to

manage difficult situations where required in a calm and professional manner.
If you're looking for a career that makes a clear and positive difference to
people's lives, then being a Work Coach may be an ideal role for you! You can
find out more and apply here.

Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?

If your answer is Yes. Join us!

We have exciting, challenging and rewarding roles available across DWP.

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.

Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. This means for your salary of £29,500 DWP contributes £8546.15. Find out what benefits a Civil Service Pension provides.

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time

working, flexi-time and compressed hours.

• Generous annual leave - at least 23 days on entry, increasing up to 30 days

over time (pro-rata for part time employees), plus 9 days public and privilege
leave.

• Support for financial wellbeing, including interest-free season ticket loans for

travel, a cycle to work scheme and an employee discount scheme.
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