827 - Continual Improvement Manager

We're recruiting for a Continual Improvement Manager here at Justice Digital, to be part of our warm and collaborative Service Operations team.

This role aligns against IT Service Manager from the Government Digital and Data Framework.

The Continual Improvement Manager reports directly to the Continual Improvement Lead, responsible for Continual Improvement for Service Operations. This role works alongside the Continual Improvement Analysts and Continual Improvement Lead within the Continual Improvement Team.

The Continual Improvement Manager is responsible for leading on improvement related engagement with Stakeholders from external suppliers, management, internal Digital and Technology Services teams and user representatives on all matters related to service improvement initiatives. They are also responsible for assuring, supporting and governing the delivery of Continual Improvement. This includes identifying, analysing, and making incremental improvements to systems, processes, products, or services with appropriate governance. This drives efficiency, improves quality, and value while minimising waste and variation.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

Work with stakeholders to drive Continual Improvement in new and existing areas to maximise the benefits to Justice Digital.

Lead the integration, co-ordination, progression, and assurance of IT Suppliers' continual improvements.

Work with Process Leads and Service Owners to identify and implement continual improvements.

Work alongside other continual improvement professionals to design, deliver and implement the programme of continual improvements.

Represent Continual Improvement in service performance review forums to identify opportunities for improvement.

Manage, guide and mentor the Continual Improvement Analysts to ensure the team is delivering to KPIs.

Effectively communicate ideas, data and rationale behind proposed continual improvements, including business benefits and anticipated results.

Capture baseline data and objective key results so that continual improvements can be measured.

Own the alignment of continual improvements to Justice Digital primary goals.

Proactively share outputs (both positive and otherwise) with the business and support teams by maximising the use of the Know The Thing SharePoint site, periodic reporting packs and collaboration stand-ups.

Promote the usage of Justice Digital's preferred tool for capturing Continual Improvements.

Operate and input into the continual improvement governance framework.