891 - Legal Officer (Immigration and Asylum)

Working within a Courts & Tribunals Service Centre or Regional Hearing Centre, the Legal Officer/Tribunal Caseworker will support the effective administration of Tribunals business by undertaking a range of complex case work and assessment activity in order to determine how best to advance caseloads and remove any barriers to effective and timely case progression. Working as part of a team as well as independently, under the supervision of a Senior Legal Officer/Tribunal Caseworker and leadership judiciary, the Legal Officer/Tribunal Caseworker will make decisions as part of their delegated judicial powers and determine cases/holding some hearings - dependant on jurisdiction. A Legal Officer/Tribunal Caseworker will liaise with key stakeholders and HMCTS colleagues to ensure the effective administration of justice., Working closely with judiciary, legal professionals and tribunal administration teams, the Legal Officer/Tribunal Caseworker will undertake initial assessments on a range of incoming tribunals work, including case files, applications and correspondence in order to establish the level of authority and expertise needed to address the case and determine the most effective route for case progression. Working to delegated judicial functions and working to directions from the judiciary, the Legal Officer/Tribunal Caseworker will provide ongoing and proactive management of caseloads, identifying any barriers or risks to effective case progression and developing interventions or actions to resolve these, liaising with a range of stakeholders and the public. The Legal Officer will be expected to gain a strong understanding of functioning across a range of jurisdictions to provide flexible, cross tribunal expertise.

Customer service and standards

· Promotes user focussed activity and standards - has strong written and interpersonal skills utilising principles of Human Voice of Justice

· Contributes to the Service Assurance Framework (SAF) -- Leads on maintaining standards of service and identifies areas for improvement and takes forward solutions using 'continuous improvement' techniques.

· Management of complaints and services failures and use of OPTIC. (The complaints recording system)

The key objectives of the role include