91291 - IT Service Continuity Manager

The IT Service Continuity (ITSC) Manager supports the delivery of IT Service Continuity and Disaster Recovery (DR) for the services which The Digital and Technology Service (DTS) are responsible for. They provide assurance activity for those consumed by HMCTS. They're responsible for the development and maintenance of the ICT Service Continuity strategy and processes, while supporting teams and functions develop their plans and procedures.

The role holder will support the IT Continuity & Assurance Lead in the definition, implementation and measurement of service continuity processes and procedures. Including the conducting of testing, development of risk assessments and processes. They will also be the key IT engagement and collaboration conduit into the Corporate Business Continuity team and the other Business Continuity Teams within the Ministry. They will ensure that the Service Operations Business Area Continuity Plans are kept up to date, relevant, and aligned to wider business need.

The role holder will provide support and guidance to Product and Service Owners and their respective teams in developing and testing their IT Service Continuity Plans and procedures.

They will be responsible for reviewing new services transitioning into DTS, ensuring they conform to consistent and best practice processes and guidance around IT Service Continuity and Disaster Recovery, and provide guidance on best practice in the field. They will also be responsible for supporting the evaluation process for contracts as required that encompass a Service Continuity or Disaster Recovery (DR) Element.

The role holder will be required to be able to work well under pressure,
autonomously, and on occasion working out of usual office hours to support ITSC/DR Testing.

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you'll find flexible working, an inclusive culture and a place where your opinion is valued.
Please follow the link below for further information about HMCTS.

www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).
Term: Permanent
Interview: Video conference via Teams

Important salary details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

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