92350 - Reconciliation & CMA Admin Team Administrator - South Tyneside - Legal Aid Agency

Reconciliation & CMA Admin Team Administrator, The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc. To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training. Reporting to: Reconciliation & CMA Admin Team Manager Closing date for applications: 02/12/2024 The Legal Aid Agency We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales. Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service. Our LAA commitment to Diversity and Inclusion The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months. If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes. The LAA's goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities. Reasonable Adjustments We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you. Contract Management & Assurance Contract Management and Assurance (CMA) work closely with our provider base to ensure the smooth running of our contracts and assure the delivery of legal aid. Reconciliation & CMA Admin Team The Reconciliation & CMA Admin team forms part of the Contract Management & Assurance Directorate within the Legal Aid Agency. You will be part of a team that works closely with Contract Managers and with providers., To work within the Reconciliation & CMA Admin Team to ensure that all tasks undertaken by the team, such as claim amendments and provider data validation, are completed as efficiently as possible and that relevant systems accurately updated in accordance with time standards.,

• Liaise with Contract Managers & providers to ensure CWA amendment requests are accurately processed as efficiently as possible.
• Working with legal aid providers to ensure the records we hold are accurate.
• Ensure accurate records are maintained of withdrawal information received from Contract Management colleagues.
• Process schedule amendments accurately with deadlines in mind.
• Ensure accurate processing of all necessary legal aid payments managed by the Reconciliation & CMA Admin Team.
• Report progress, including any issues which may impact quality or efficiency to the Reconciliation and CMA Admin team manager.
• Ensure all monitoring tools/trackers are kept up to date.
• Acknowledge and respond to all queries and correspondence in a professional manner.
• Liaise with IT Service Desk concerning system issues.
• Manage and prioritise own workload alongside colleagues to ensure all targets are achieved.
• Provide administrative support to other areas of the wider CMA team.
  
  Essential Knowledge, Experience and skills Attention to detail.
• Strong administrative skills.
Desirable Knowledge, Experience and skills
• Experience using Microsoft Excel.
• Strong IT skills.
Person Specification
• You thrive in a process driven environment and understand the importance of operating within set rules and guidelines.
• You enjoy working with data with a focus on accuracy.
• You are confident when sharing information and able to communicate clearly both verbally and in writing.
• You remain effective and can be flexible when faced with conflicting deadlines.