999 Call Handler

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English
Gwahoddir ymgeiswyr i wneud cais yn Gymraeg, ni fydd unrhyw gais a gyflwynir drwy gyfrwng y Gymraeg yn cael ei drin yn llai ffafriol na cheisiadau a wneir yn y Saesneg'
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable., As part of the role you will liaise with members of the public as well as Health Care Professionals and good communication and customer care are essential skills required by the post.
You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend duties.

The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential.
The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial.
The role is currently based in Bryn Tirion, Llanfairfechan with a relocation to St Asaph in the very near future, The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply., + Minimum 5 GCSE's or NVQ Level 3 (or equivalent), + Dealing with the public on the phone
+ Working as part of a team
+ Good Telephony Skills

Desirable criteria
+ Health service experience
+ Experience of working in a Call Centre environment
+ Experience of working within a multi-disciplinary / multi-agency team., + Excellent interpersonal skills
+ Ability to communicate in a confident manner with the general public and/or demonstrate evidence of customer service skills
+ Able to work independently or as part of a team
+ Ability to follow and interpret policies and procedures
+ Analytical approach to work
+ Ability to work under pressure and remain calm
+ Typing / word processing skills
+ Flexible approach to work, + Ability to work within clearly defined limits
+ Ability to add value and exercise own initiative, + Regular shift work, including weekends and public holidays
+ Able to commute to work in unsociable hours

Desirable criteria
+ Ability to speak Welsh

#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.