A2 / AO Case Officer

Business Services Directorate (BSD) covers some 300 staff and a budget of £12m providing high volume, often transactional, services to the public or supporting the provision of these services by others. BSD supports the main purpose of the Insolvency Service through:

• Supporting those in financial distress, tackling financial wrongdoing and maximising returns to creditors
• Identifying wrongdoing associated with Debt Relief Orders and redundancy payment applications
• Providing first point of contact for all insolvency enquiries
• Processing distributions to creditors from PPI compensation payments
• Providing estate accounting and other business services to the Agency
The Redundancy Payments Service (RPS) deals with 60,000 to 100,000 applications from people in financial distress each year. RPS pays out around £250-£450m annually to employees of insolvent companies who would otherwise be left without redundancy pay and other associated payments. Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women's Network Group. We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities. The Insolvency Service is a great place to work, learn and grow your career! Our A2 (AO) case officers work as part of busy operational delivery teams providing administrative and customer service functions across a range of different services provided to the public by the Business Services Directorate. Responsibilities This role provided the opportunity to gain first-hand knowledge and skills in the following areas:
• Working as part of an administration support team managing a varied portfolio of work tasks including processing claims and applications from the public
• Providing excellent customer service
• Answering a broad spectrum of customer enquiries
• Dealing with members of the public, private sector firms (e.g. solicitors) by telephone, letter and in person
• Researching information and making decisions based on available evidence, legislation, protocols and procedures
• Liaising with specialist staff on technical matters
• Inputting and updating information on office databases and case management systems
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.