AAC Technician

To receive and check deliveries of incoming client and assessment equipment, ensuring deliveries are in good order, complete, and match the relevant purchase order. To update the client database for incoming equipment and label the assets accordingly. To action messages and works orders allocated on the client database, either to the individual technician or to the technical team. To prepare client equipment for issue to clients as prescribed by Ace Centre clinicians' specification sheets and complete the quality assurance check list with the individual technician's initials. To provide telephone or remote support for technical enquiries related to clients' equipment, ensuring the AAC service desk is manned Monday to Friday from 9am to 5pm. To provide technical support face-to-face, both in Ace Centre's office and off-site in the client's daily living environment, where appropriate. To maintain and update assessment equipment with current software and updates as they become available,
ensuring all equipment is always fully charged and in good working order. To maintain a clean and tidy environment in the client equipment room and the assessment equipment room assisting clinicians to pack/unpack equipment. To assist with the installation and collection of client devices as directed by the Senior AAC Technician. To be responsible for the reconditioning and decontamination of all returned client devices and to ensure all client data is removed in compliance with GDPR. To carry out PAT testing as appropriate on assessment/client/office equipment. To contribute to the development and maintenance of an operational/training manual detailing the procedures required of the role.