AACD Complaint Response Writer & Governance Administrator | Bolton NHS Foundation Trust

Complaints Management:

· Lead the writing and coordination of complaint responses, ensuring adherence to NHS complaints processes and Trust policies.

· Manage complaint responses within the Division, ensuring timely and efficient handling.

· Work flexibly with colleagues, patients, and their families to address concerns and provide support.

· Analyse complaints and patient experience data, preparing and presenting findings on themes and trends.

Administrative Support:

· Utilise Microsoft systems and Trust local incidents management system for daily tasks.

· Produce documents and reports to support governance performance monitoring.

· Manage the Divisional Governance Tracker and support the development of procedural documents.

About Us:

At the Acute Adult Care Division, we are dedicated to providing exceptional care and support to our patients and their families. We are looking for a talented individual to join our team as a Complaint Response Writer & Governance Administrator.

The post holder will be responsible for the delivery of high-quality responses to complaints within Acute Adult Care Division, as well as providing administrative support within governance remit of the Division. The post holder will also ensure that achievement of the national standards is met within that area and provide a confidential, efficient and service user friendly approach to each speciality within the Division.

The post holder will be a Lead Writer for Acute Adult Care Division complaint responses, ensuring the Senior Leadership Team is fully supported in providing comprehensive responses to all patient & their family's queries. Effective, efficient and confidential handling of complaints using discretion, initiative, tact and diplomacy will be required.

Are you a skilled writer with a knack for handling complaints with tact and diplomacy? Do you excel in administrative tasks and thrive in a healthcare setting? If so, we want you on our team!

About You:

· Knowledge of the NHS complaints process.

· Exceptional writing skills with the ability to handle sensitive information with discretion.

· Strong organisational and administrative abilities.

· Ability to work independently and as part of a team.

· Excellent communication and interpersonal skills., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.