Academic Services and HE Executive Administrator
Hartpury University and Hartpury College, Gloucester
Academic Services and HE Executive Administrator
Salary not available. View on company website.
Hartpury University and Hartpury College, Gloucester
- Part time
- Temporary
- Remote working
Posted today, 19 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: e05d65299b414fbf9cdb5176f9a9ab24
Full Job Description
- Ensure academic and quality standards are met across the full range of HE provisions, in line with regulatory requirements and good practice.
- Ensure all student concerns (including complaints and appeals) received within HE are recorded and processed in a uniform and timely manner.
- Following receipt of a student concern, support the investigating officer by obtaining and collating all information required in order to enable an investigation to be undertaken, by communicating with internal and external customers.
- Oversee projects to support a high-quality student and staff experience
- Act as point of contact for staff during the absence of members of the HE Executive team, using initiative in dealing with resulting action.
Experience in an office and/or customer services environment - Strong Microsoft Office skills, particularly with Word and Excel
- Experience of officering meetings
- Excellent interpersonal and communication skills across a variety of channels
- You will be flexible, with the ability to adapt to a varied and interesting workload as well as a willingness to learn and develop
- You will be organised and methodical in your approach whilst enjoying working as part of a team dedicated to providing outstanding service whilst meeting its targets.
- You will be passionate about problem solving while representing the University to the highest standard.
- You will be prepared to develop the ability to interrogate our student records systems.
Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,000 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
We offer a fantastic package of staff benefits including: - 25 days annual leave entitlement plus bank holidays
- Hybrid working arrangements with blended approach of office and home working
- Wellbeing support including our Employee Assistance Programme
- Generous pension scheme (LGPS)
- Onsite fitness facilities
- Support for continuous professional development
- Flexible working opportunities available
- Enhanced maternity, adoption and paternity leave