Academy Administrator
Drägerwerk AG & Co. KGaA, Adeyfield, Dacorum
Academy Administrator
Salary Not Specified
Drägerwerk AG & Co. KGaA, Adeyfield, Dacorum
- Full time
- Temporary
- Onsite working
Posted today, 26 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: cd69746b2c414f3ba493f8a6c5571b8a
Full Job Description
- Telephone enquiry handling
- Quotation and booking confirmation for Training.
- Order & invoicing processing
- Customer aftercare
- Mentoring and training of colleagues and new recruits
- Customer issue escalation and resolution
- Key user or specific and specialised additional duties (TC Manager)
- Undergo necessary training in order to fulfil all duties.
- Delivery of objectives as agreed with manager.
- Management and compliance of key team tasks
- Where applicable specialised process ownership/responsibilities
- Provide mentoring in areas of expertise (key user/additional duties)
- Maintain & improve customer satisfaction by the provision of high-level support to customers, including ensuring timely and efficient processing of customer orders with respect to pricing, delivery and product requirements.
- Assist with logistic operations in terms of invoice control & accuracy.
- Where applicable: act as an SAP or other ERP systems as a key-user & attend such meetings as required.
- Undertake any other duties and projects in order to meet personal, team and organizational objectives (in consultation with the Manager) Shared responsibilities All employees have a responsibility:
- to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
- to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
- to embed our WeLEAD competencies - I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results Reporting Relationships
- Educated to Secondary Education level or equivalent commercial experience.
- IT literate and knowledge of Microsoft Office & SAP Related Experience
- IT knowledge: MS Office
- Knowledge of Draeger Products
- SAP and CRM TC manager Skills, Special Competencies
- Customer orientation
- Ability to organise and prioritise
- Ability to work as part of a team
- Reliability
Every life is unique and so are you! At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for. As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life., From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into "technology for life". - 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
- Flexi scheme
- Hybrid working available
- Discounted critical illness cover, dental cover and partner life assurance
- Healthcare cash plan
- Discounted shopping & leisure vouchers
- Salary sacrifice car scheme
- Cycle to Work
- Gym membership discounts - up to 25%
- Charity Giving scheme Dräger's dedication At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.