Access To Health / Health Records Clerk

The post holder assigned to the Access to Health or Health Records Clerk section of the department will be responsible for ensuring their daily allocation of requests are managed accordingly. This will include dealing with the public, legal services and other Hospitals. In addition to their primary responsibilities in the Access to Health section, the post holder may also assume responsibility for the retrieval/scanning of records You will be part of a team of Health Record Clerks and will be responsible for ensuring your daily allocation of record/Wallet requests, together with record/Wallet transfers and the return of spent records/Wallets to the Records Library is completed.,

• Receive requests via telephone, email and post and log all applications in line with Trust Administration polices.
• Provide professional advice and assistance to requestors (patients; medico-legal, etc.) with due empathy and understanding.
• Manage requests and enquiries from Patient Relations Team.
• Ensure the validity of the request and accompanying ID is thoroughly assessed.
• Coordinate and liaise with Radiology Department where applicable.
• Retrieve all relevant patient records, in any form, and media pertaining to the request on any RBH used system, as well as, off-site storage and Library locations.
• Copy all required information; present in a continuous format for relevant requestor (patient or otherwise).
• Prepare and ensure right information is timeously sent to the correct consultant/area to gain necessary signed authorisation to allow the despatch of copied patient records.
• Use the Trust Medical Transcription System to maintain patient Information security.
• Invoice and monitor payment if/where applicable.
  
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The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our "CARE" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.