Accident and Claims Coordinator (12 month FTC)

National Express are recruiting a Accident and Claims Coordinator to join our team on a fixed term contract (12 months), based at our Head Office in Digbeth. The successful candidate will coordinate the investigation of motor and employer's liability accidents and support the claims process to the point of settlement or trial. Compile desktop evidence from the investigation and communicate to the appointed claims handlers and garage, ensuring administration is dealt with in a timely manner. What you'll do:

• Receive and record reports of accidents and incidents from our drivers and employees, ensuring quality and complete information is obtained and recorded
• Promptly identify at-fault motor accidents and administer the procedures for early intervention, reduce the downtime of third party vehicles and mitigate claims costs
• Keep an electronic record of all accidents using various company systems and maintain records within the systemRequest and obtain desktop evidence in support of the claim investigation such as CCTV, DriveCam, telematics and google images
• Act as a source of information and internal expertise in respect of any queries from the company's claims handlers
• Where required prepare drivers' for conferences with Counsel and trials and attend with them
• Provide written and oral witness evidence for claims which have required extensive investigation that needs to be brought to the attention of the claimant's representatives and the court
• Actively reducing claims for motor accidents through investigation by providing relevant documentation to external / internal departments
• Provide quality data which can be used in analysis to help identify trends within accident data, with the aim of reducing motor accidents and claims, To be recognised as a Master Driver, you will have progressed from professional to an advanced driver, whilst maintaining an elevated level of safe driving and excellent customer service.
As a Master Driver you will be an IAM member, which brings many additional benefits including discounted breakdown cover, potential reductions on car, motorcycle and home insurance along with savings on many other lifestyle purchases . Company info Website https://careers.nationalexpress.com

Progression Opportunities Join us on the journey, we offer a variety of careers pathways and progression opportunities. We support and nurture our employees to become specialists in their chosen field and to learn all areas of the business. Customer Service at National Express Working in customer services at National Express, you will have a passion to provide exceptional customer service, a proactive attitude, and the determination to make an enormous difference to the people and the communities we serve. Whether it's face to face, over the phone or via our social networks, our customer service teams play a vital role in ensuring that our customers have the experience they deserve. Excellence in People Development Award National Express has achieved the Excellence in People Development Award for it's Master Driver Programme by Birmingham Chamber of Commerce.


• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• Life Assurance
• Company pension
• Employee Assistance programme
• Private online GP service
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note... At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.