Accident Management in House Engineer

With over 190,000 vehicles in our fleet, effective Accident Management is integral to keeping our customers moving. When a vehicle is involved in an incident or accident, it's booked in with one of our approved garages or repair centres to assess the damage and carry out repairs. As an in-house Accident Management Engineer, you'll use your expert knowledge vehicle damage and repairs to review and approve quotations, ensuring the repairs proposed are appropriate, and the work is carried out to a high standard within a reasonable timeframe and budget. You'll also identify when repairs are uneconomical and initiate the total loss procedure instead. This is a desk-based role, where you won't be dealing with customers directly with flexible hybrid working from whichever one of our 3 UK locations is most conveniently located for you - Manchester, Solihull, or Swindon. Some of your key responsibilities will include:

• Communicating with a variety of stakeholders, from Fleet Managers to our approved repair network, and insurance companies
• As it is Important our customers are updated, with the work is conducted to agreed time scales and standards
• Using your vehicle knowledge to maximum effect
• Be responsible for your cases and be proactive to find the solution
  
  Most importantly, you have a good understanding of vehicle accident management and damage assessment and repair. Your technical knowledge means that you know when a quotation is recommending the right work, at the right price and you're capable of challenging when things don't look right.
We're also looking for:
• Experience of using Audatex
• Strong technical knowledge of vehicle repairs
• Good communication skills
• Attention to detail
Relevant certifications are also highly desirable - such as the Code of Salvage Practice AQP or the VDA/ATA.

We're Arval BNP Paribas - we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers. Culturally, we're a friendly bunch - more human than corporate - and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles - whatever our customers' mobility needs, we have a solution to offer.,
• Et si on vous disait que travailler dans notre Groupe, ce n'est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d'actions du quotidien ou de grands projets, exercer l'un de nos métiers, c'est s'engager pour agir durablement.
• Se sentir bien dans son job, c'est avant tout venir travailler comme on est. C'est aussi avoir les moyens d'un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.
• Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.
  
  We offer a basic starting salary of up to £38,000, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We will put you through the Code of Salvage Practice AQP certification and VDA/ATA award, if needed and cover any renewal costs. We also provide a comprehensive benefits package, including:
• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle
Ready to make a difference? Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV. We're passionate about being consciously inclusive employer, with a strong Speak Up culture. We're also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.