Accommodation Advisor

An opportunity has arisen within our team to appoint a highly motivated, student focused, Accommodation Advisor. This position is full time and fixed term for 12 months.

The successful candidate will have experience of working in a student/customer focused environment. You will be highly motivated and support a culture which supports University priorities including responsiveness and excellence in customer service; ownership of actions; adaptability; strong communication; innovation; inclusiveness; collaboration and team working.

The University of Sunderland offers life-changing opportunities for 27,500 students across its campuses in Sunderland, London, Hong Kong, and through global partnerships with learning institutions in 19 countries. We're proud to be a top 50 UK university (Guardian University Guide 2024), with top-quality facilities, inclusive culture, and our vibrant, ever-changing city.

The Accommodation Services Team at the University of Sunderland are an integral part of the University community, supporting students living in halls of residence. The team works to create a welcoming, safe and supportive environment for our residents.

Our University is not just a place of academic excellence, but also a community that embraces inclusivity and support. We value our staff and offer a rewarding package that goes beyond just salary. At the University of Sunderland, we prioritise not only your professional growth but also your happiness and well-being.

• Enjoy a generous annual leave entitlement of 31 days, along with an additional 5 closure days over the Christmas break and 8 Bank Holidays.


• Enrolment into our generous pension scheme, ensuring your financial security for the future.


• Access to our "My Lifestyle Benefits Platform", where you can enjoy online discounts at hundreds of retailers every day. Plus, take advantage of exclusive schemes that allow you to purchase a new car, bike, or technology at a discounted rate.


• Your health and well-being are important to us. That's why we provide access to discounted private medical insurance, health cash plans, and guidance on financial well-being.


• For those with young children, our on-site nursery offers exceptional care and education for children from birth to school age, operating throughout the year.


• Maintaining an active lifestyle is made easy with discounted membership for CitySpace Fitness, our state-of-the-art facility for sports and social activities.


Equality, diversity & inclusion

We strongly believe that an inclusive university, where a diverse range of individuals feel valued and have equal opportunity to get into work and reach their potential, is good for our staff, students, university, and society.

Our work on equality, diversity and inclusivity has never been more important. We believe inclusivity is an essential value at the heart of what we do, and we want all our staff to be part of that journey with us.

Our recent staff survey conducted in 2023 showed that 97% of our staff believed that we were committed to achieving an inclusive university.