Accommodation Assistant

This is an exciting opportunity for an Accommodation Assistant to join the Accommodation Team within Facilities Management. This is a dynamic customer service, student focused role and supports the creative function of a safe and inclusive community for residential students. The Team, strive to ensure students feel supported, engaged and able to live independently within our accommodation and this role is vital to enabling that success.

You will support the delivery of a holistic 52-week service to our students, ensuring that the transition from home to university living is achieved as smoothly as possible and will help to foster and manage self-supporting communities of students. The Accommodation Team act as a single point of contact for the residential students as well as providing support across each community area as appropriate. You will take responsibility for administrative supporting the team in all aspects, including collating data, writing reports, answering student enquiries and dealing with low level complaints. This role will support and administer the delivery of key accommodation activities including transfers and terminations.

Excellent communication skills both verbal and written.
A real "can do" customer service approach.
Excellent IT Skills.
Experience working in customer service led profession.
Organisational skills and the ability to prioritise and plan effectively., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we've been creating access to knowledge for those who may not have had the opportunity to before.

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you've ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn't about how much you take in. It's about what you take out into the world.

Inspiring minds and changing futures since 1885, Edge Hill University is "A great success story… an institution that improves and impresses year after year" - Times Higher Education.

A minimum of 35 days annual leave per annum (inclusive of bank holiday and University closure days)
Free foreign language, and Sign Language evening classes
Discounted membership to our onsite state-of-the-art sport and leisure facilities
Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more
Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and as health & wellbeing resources
A wide range of development programmes to enhance your career
Beautiful award-winning on-campus working environment
Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%