Accommodation Manager

Godolphin are seeking to recruit an experienced Accommodation Manager to take responsibility for a small team providing excellent and efficient property management services across Godolphin's Accommodation portfolio of around 350 residential properties and 14 licenced HMOs. This is a challenging role, in a unique and fast paced working environment, supporting our people and the success of our horses on racetracks and studs. Key tasks to be undertaken by this role are:

• Managing recruitment, performance, and development of a small team of employees
• Working closely with the wider Property Department team to ensure necessary works in properties are carried out efficiently, and in line with scheduled programme of work
• Point of contact for Godolphin directors and senior stakeholders in relation to housing requirements across the organisation, providing allocation advice and guidance
• Primary point of contact for any housing issues experienced by these senior stakeholders living in company housing
• Oversee the void property process with members of the wider property team, procuring accommodation led works as required
• Guaranteeing all seasonal properties are ready for the respective transient occupants at various times of the year
• Facilitate the set-up of accommodation with furniture, household goods, linens and, where applicable, cleaning provision ahead of employees moving in
• Ensure all vacant properties, including guest houses, are checked weekly during periods of non-occupation
• Oversight of, and liaising with new tenants/occupants for viewings, inductions, and stock condition surveys, ensuring necessary housing paperwork such as license agreements and ASTs are correctly completed and filed
• Ensuring all properties within the managed portfolio are visited on an annual basis with any actions reported to the relevant department(s)
• Taking any necessary legal action regarding breaches of conditions/tenancy and serving notices where necessary; working closely with legal partners where required
• Working with local authority partners to ensure that HMOs are licensed and maintained to the required standard. Carry out routine hostel inspections, identifying and instigating any required repairs
• Monitoring and management of Accommodation-based service contracts, such as gardening, cleaning, housekeeping, and removals. Support any tender process to meet the needs of the portfolio
• Manage, build, and execute an annual planned works programme. Also prepare future budget years programs. Manage day-to-day repairs and requests for the accommodation team and monitor
• Being available, and responding to out-of-hours issues, on a rotational basis; working in conjunction with the security team to authorise, instruct and engage with contractors to provide urgent and emergency resolution
• Effective management of, and resolution of, any complaints received