Account Coordinator

We have a Vacancy for an Account Coordinator to join us for 14 Months working 18 hours per week, the work times are negotiable and can be flexible., The Account coordinator will deliver a first class service to our customers. Having close interaction with production/operations to ensure the business provides a high level of customer service at all times.,

• Ensure that procedures within the department are followed.


• Prepare orders/works instruction tickets to enable most efficient and economical utilisation of materials and machinery.


• Manage Orders for Trial, new and repeat profiles, reviewing the cap loading prior to loading orders.


• Ensure all orders are released in time to meet customer due dates.


• Manage artwork and repro requests


• Communicate with customers


• Check all information prior to release of job bag to production departments


• Liaise with internal departments


• Raise internal requisitions for the ordering of production tooling to meet production deadlines


• Raise outwork requisitions to meet production due date


• Ensuring final invoice prices are correct on all orders


• Review customer specifications and artwork to ensure all requirements are feasible and understood by departments


• Collating origination, trial and storage costs


• Requests repeat design samples from Technical design, tracking outstanding designs, ensuring they are despatched to meet customers' demands.


• Produce weekly stock reports; arrange invoice and disposal of aged stock.


• Ensure prompt and accurate filing and archiving of all customer orders ad correspondence.


• Create order acknowledgements and production schedules for new orders


• Manage intercompany transfer work


• Managing Board levels


• Ensuring costs are charged back to customers origin


• To ensure and maintain the departments targets and KPI's are achieved.


• Maintain a professional manner at all times.


• Provide information in a concise and timely manner, to both customers and senior account coordinator.


• Work closely with the external accounts manager to meet customer needs and expectations.


• Process new enquiries and NPD briefs. Track prices and samples to adhere to customer deadlines.


• Review cap loading and advise customers of current lead times and advise of any issues regarding due dates


• Vendor Management - Manage customer stock levels through VMI and forecasting


• Liaise with retail team regarding retailer launches


• Submit repro charges to customer to gain PO/advise of invoicing


• Submit & gain approval on artworks


• Manage customer board reserve levels in conjunction with the external representative.


• Co-ordinate customer press passes


• Recommend potential improvements to Customer Services Manager


• Regular contact with Customers and visits as required


• Communicate with internal departments to ensure customer requests are met


• Strive to exceed customer expectations


• Grow product knowledge both through regular product training and from working alongside the Customer Service Manager
  
  Excellent customer facing skills


• First class telephone manner and communication skills both written and verbal.


• Highly organised


• An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation


• Ability to work under pressure to deliver a high standard of service


• Ability to manage a small team


• Able to multi task - Essential


• Self-Motivated and the ability to motivate others


• Process relevant information quickly and easily


• Attention to detail and take pride in your work


• Excellent organisational and time management skills, with the ability to prioritise


• Able to work in a fast paced environment - FMCG preferred


• Strong commercial awareness and business acumen


• Computer literate, able to operate Microsoft Word, Excel and Outlook/Email


• Organizing, Planning, and Prioritising Workload to achieve targeted KPI's


• Ability to identify opportunities for process improvements


• First class communication & administration skills
  
  Graphic Packaging International is a Global FMCG manufacturer with 41 Converting sites across Europe, serving three business areas: Beverage, Convenience and Consumer Products and is the Carton Industry Leaders in Packaging Design and Innovation.
  
  We believe our people are our biggest asset, when you join Graphic Packaging, from Day 1 you will have access to a comprehensive benefits package including:


• Holidays - 5 Weeks + Bank Holidays


• Pension


• Life Insurance


• Retail discounts saving £££'s at high street stores, online and in supermarkets


• We also pride ourselves on offering internal and external training and development opportunities