Account Coordinator

Seeka have an exciting opportunity for a well organised, customer-focused individual to join our team in Newcastle or Perth on a fixed term basis (maternity cover - fixed term 9 months contract). Working closely with the Service Delivery Manager, the C oordinator role will support the delivery of the Locksmith side of our business, supporting major clients through the management and allocation of direct and sub-contractor appointments. We are looking for an enthusiastic, self-motivated, professional individual with excellent verbal and written communication skills. What you'll be doing:

• Allocation of work to appropriate labour Sub-Contractor
• Managing the onboarding process of the subcontractor workforce
• Responsibility for ensuring subcontractors hold the appropriate documents to carry out work for Seeka
• General cancellations and amendments of jobs
• Ensure that all visits exceed the desired standard whilst delivering an excellent level of client satisfaction and service
• First point of contact for the client, customer and field based Engineer
• Handling both inbound and outbound calls and emails
• Efficient handling and resolution of customer complaints and managing expectations of the customer throughout in line with the business expectations: escalating to management level where required.
• Liaise with the operations management team to ensure efficient running of the process
• Gather/collate/submit accurate and meaningful management information and reporting as required.
• Completion of dashboards for internal and external KPI's
• Promote Seeka image at all times.
• Other duties may be undertaken as and when required, in particular when new business is gained
  
  Previous customer service experience
• Professional telephone manner
• Excellent verbal and communication skills
• Extremely well organised
• Self-motivated and enthusiastic
• Develop a team atmosphere through hard work, calmness and consistency whilst working unaccompanied
• Dealing with changing circumstances
• Delivering objectives and strict performance results
• Attention to detail, able to capture data accurately
• Self-motivated and enthusiastic
• Delivering objectives
• Ability to work closely with key stakeholders
Desirable
• Complaint handling experience
• Experience of planning and scheduling of work for field based workforce
  
  25 days annual leave pro rata
• Enhanced Maternity, Adoption and Paternity leave
• Pension Scheme
• Life Assurance
• Access to employee assistance programmes
• Online GP Service, 24 hours a day, 365 days a year
• Discounts with national retailers