Account Director - MS&A

Salary Not Specified

Visa, City of Westminster

Full time
Permanent
Onsite working

Posted today, 9 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: a02f65b1111247cd86b79334617ba30a

Visa

Full Job Description

You will be leading one of Visa's largest Acquirer relationships, this is a Director Level role, owning the overall acquiring relationship with a Key Strategic EU Client, ensuring the highest quality customer service on all matters ranging from strategic to executional. Your proven track record in sales, and your solutions-oriented mindset will be a distinct advantage
You will be responsible for delivering an established strong-pipeline of Opportunity this is a mature relationship and you will be joining to deliver and execute against an established list of identified needs, whilst seeking opportunities for further growth and delivery - your consultative selling approach will help maximise the opportunities
You will be driving Client's use of Visa solutions. Consultatively identifying and prioritizing client needs and crafting multi-faceted solutions that increase overall satisfaction with Visa products/services whilst balancing against the Clients own strategic goals - your extensive proven relationship management skills will be required here
You will identify and quantify funded investments. Using existing approved contractual funds you will identify investment and partnership opportunities that will jointly benefit the client and Visa, develop appropriate business cases and forecasts, track performance of invested funds, and use learnings to inform future investments
You will operate seamlessly across functions on behalf of the Client and Visa, you will be a key member of the Merchant Sales and Acquiring team (MSA) but will also interface very closely with other internal teams (Client Account Team and Visa Acceptance Teams) to deliver as One Visa, your experience of managing diverse teams will be critical to success
Everyone is a leader at Visa, you will be operating with an experienced team and be provided with full support and guidance, but you will own the relationship and responsibility for the acquiring business of one of Visa's most strategic Partners, The Account Director is responsible for developing, maintaining, and executing sales strategies for the strategic client, working with the Global Client Director as well as internal MS&A Colleagues and leadership to optimize usage of Visa services
Own the relationship with the Client Acquiring team and manage all day-to-day interactions and processes. Challenge the status-quo when required to drive additional efficiencies and retain the right to promote Visa as the preferred scheme partner
Manage the successful execution of various Visa projects and initiatives, specifically in relation to Win-In-Digital narrative and deployment of core Visa digital services
Work tightly with VAS colleagues to drive additional ecommerce growth and penetration, leveraging the white-label gateway solution in place today. Use the Visa Acceptance Platform as the delivery mechanism for future Visa products and services
Evolve, develop and maintain a clear client account plan for acquiring - aligned to the global client team and MSA goals - take ownership and execute against a clear and defined plan whilst identifying risks and adapting where necessary
Provide oversight and escalation support for our dedicated CS colleagues around complex Visa rule waiver processes, non-compliance cases and client escalations
Support the deployment of Client investment funds, in accordance with the funds mandated purpose. Provide and follow robust governance for fund deployment, secure fund allocation against the best possible business opportunities.

Experience specifically within acquiring / acceptance functions, and a deep understanding of the underlying economics and principles of the acquiring sector.
Proven experience of top-tier client sales or relationship management - strategic planning, thinking and execution within complex matrix organisations
The successful applicant will have an established track record of business development experience in payments, with particular depth in acquiring and managing large-scale acquiring relationships, either within acquirers or from a scheme / partner background
A deep understanding of card network payments, acceptance side economics, market trends, opportunities and threats is expected.
This individual should have an entrepreneurial spirit, be a self-starter with strong thought leadership with the ability to think and act independently - including a strong bias for action and outcome.
The candidate should have sound knowledge of technology, fintech and innovation in digital commerce and payments.
Experience in working with, and influencing, large complex organizations.
This is a highly commercial role, and you will need strong financial, analytical, collaborative and product skills that align with managing major opportunities.
Influencing skills will be a critical part of this role. You must be able to influence both internal and external business partners with credibility while establishing open and transparent relationships.
Excellent written, verbal and interpersonal communication skills are critical. Ideally, you will be comfortable representing Visa with our customers and in public forums and reflecting Visa's leadership principles and values.

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.