Account Manager

The Senior Account Manager is in charge of managing SmartStream's relationships with customers, prospects and partners mainly across the US and South America, reporting to the Head of Account Management. They should build long-term relationships with existing customers through a deep understanding of the clients business and find opportunities for SmartStream products and solutions to solve the clients problems..

The role requires a 360 degree view of the client including current projects, strategic planning, sales support, operations and administration, business development and marketing.
Job Responsibilities

• Identify revenue opportunities among existing client accounts through upselling and cross-selling opportunities


• Assist partners in the area, to help keep clients happy, generate sales and provide sales support


• Operates as the main point of contact for assigned accounts


• Makes sure clients receive requested products and services in a timely fashion


• Communicates client needs and demands to the rest of SmartStream


• Forecasts and tracks client account metrics


• Manage projects within client relationships, working to carry out client goals while meeting company goals


• Coordinate with other staff members working on the same account to ensure consistent service


• Service multiple clients concurrently, meeting deadlines


• Keep records of client transactions and prospects via SalesForce.com


• Meets assigned sales targets & KPI's
  
  Key Skills Fluent in written and spoken English


• Project Management Skills


• Talent for Influencing Client Management


• Ability to manage multiple projects and relationships simultaneously


• Negotiation, Listening, Communication, Presentation and Time Management Skills

Desirable Skills
• Account Management experience


• Client-Focused Solutions experience preferably in regional financial services market

Qualifications
• BSc (Honours) Degree in a business or technology discipline

Experience
• Relevant experience within a similar role and within a similar industry desirable
  
  Benefits 25 days annual leave rising to 28 with length of service.


• Annual Holiday scheme also lets you `roll over' up to a maximum of 10 days into the next year helping you to take full advantage of your holiday entitlement.


• Company pension scheme matching up to 5% of salary - Additionally, you can choose to make your contributions via Salary Sacrifice, which allows you to save on National Insurance Contributions as well as Income Tax.


• Group Life Assurance - As part of your core benefit package from SmartStream you are entitled to up to 9 times your annual basic salary


• Group Income Protection, up to 75% of salary


• Private Medical and Dental Insurance, up to family cover

Equality Statement SmartStream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.