Account Manager

As an Account Manager, you will be responsible for the retention, growth, reactivation and development of a group of customers within a given independent region.
+ Develop profitable sales growth across existing customer base by:
+ Develop sound understanding of customer map of the world
+ Understanding competitor activity and market insights
+ Proactively managing customer retention and reducing churn
+ Growing share of wallet and building a pipeline across product categories
+ Up to date product and service knowledge
+ Proactively identify new business opportunities and work collaboratively with ASM and BDM to convert and onboard them
+ Utilise data and insight in order to develop proactive approach to reactivation of lapsed customers
+ Actively manage risk within the customer base, including lost sales and credit exposure
+ Develop account plans and contact strategy in order to maximise customer contact and foster and maintain robust customer relationships that grow profitable sales.
+ Commercially aware in order to actively interrogate, interpret and act upon various data sources including:
o Sales/Margin reporting
+
o Churn reports and dashboards
o Up traders/Down traders data
o Price, cost and margin detail
o Sales tools and promotional activity

We are currently recruiting a talented and results driven Account Manager to join our busy contact centre team working remotely.Brakes UK are looking to recruit an Account Manager to look after a portfolio of customers. If you have the sales ability, as well as a strong relationship building background - this could be the perfect step for you to start your career with Brakes - developing into a field sales rep and onwards ., + Previous experience in a structured sales or telesales environment
+ Results Orientated, successfully delivering against targets in a competitive marketplace
+ Proven ability to work in a KPI focused, target driven environment
+ Excellent communication skills both verbal and written
+ Outstanding active listening skills with an ability to engage and influence customers and stakeholders at all levels.
+ First class negotiating skills with strong commercial awareness
+ Ability to work under pressure with a sense of urgency to work in a deadline driven environment
+ Proactive approach with proven ability to manage multiple and changing priorities
+ Confident user of Microsoft Office applications, excel, PowerPoint, word etc.
+ Strong planning and organisation skills.
+ Self-motivated with the ability to operate effectively both individually and as part of a team.

£27,177 basic, plus up to £2,000 Bonus per quarter with opportunity to earn annual bonus. OTE £35,000- £40,000, + A competitive salary
+ Huge discount on all sorts of lovely food and award-winning products
+ Generous holiday allowance, with option to purchase more
+ Recognition awards and Incentives
+ Pension