Account Manager

We're currently recruiting a dedicated Account Manager to help ensure the smooth running of the operations in CH&CO on a full time basis, contracted to 40 hours per week., As a Account Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.,

• To manage a team of Account Managers to help them support their customers. The role will involve visiting customers with the relevant Account Manager on a regular basis. Undertake regular 121's with the team, set objectives and PDP's as well as identify development needs and implement the appropriate training programmes.
• Part of the escalation process for any issues that cannot be resolved at Account Manager level
• To create effective Account Plans and to use these as tactical tools to retain & grow existing business
• Closely managing Price; Quality & Service with each assigned customer through:
• Price Checking of new contract SKU's
• Invoice Checking Audits to ensure suppliers are upholding agreed tendered prices.
• Managing suppliers against agreed SLA's
• Assisting with the mobilisation of any new wins/business
• Building and maintaining customer relationships by being professional & efficient
• Ensuring that all customer meetings have clear objectives and feedback. Action points are fully captured within the customer folders
• Take ownership of any day to day supply and quality issues and to resolve with the relevant supplier
• Supporting Commercial team in maintaining customer price files
• To offer support to customers with online ordering systems (Freshmarket, Marketman, Procure Wizard, Fourth etc.)
• Representative for Equinoxe in GPO Project Groups, taking ownership for any new plans or processes and rolling these out internally
  
  Customer Focussed: Puts the customer first and always considers the impact of their decision and actions on the customer
• Team Leader: Exhibits strong leadership skills and is capable of handling team members in a respectful, empathetic and compassionate manner. Is able to motivate and inspire and has a strong desire for progression
• Quality Focussed: Constantly striving to ensure the highest standards are achieved and maintained
• Passion/Interest in Food: Keeps abreast of new food developments and trends. Has a natural and keen interest in food and is confident in their ability to explore new food concepts
• Analytical and numerate: Must be able to source and analyse data and interpret it to provide relevant information to the customer and the company. Highly numerate and able to identify accurately numerical information, fully understanding its' interpretation
• Attention to Detail: Focussed on detail and accuracy with regard to written communication, statistics, system input and excel spreadsheets
• Communication skills: Can communicate simply and easily with people using the appropriate language and style. Must be able to express ideas well and give information and explanations that are clear and understood
• Commercially Aware: Aware of business opportunities and what is going on in the market place
  
  Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities:
• Great operational training and development
• Life assurance scheme
• Personal Development and Training opportunities - We are passionate about our growing team
• A great wellbeing strategy - including access to our Employee Assistance Programme
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Access to some great high street discount vouchers
• Cycle to work scheme, At Company of Cooks, we've created a space for you to flourish and thrive.
We can support your journey from apprentice to board level, including with our Leadership Development Training, Apprentice's Academy, Expert Masterclasses and more. But we know that a career isn't set in stone - you might want to change direction or learn new skills. Whichever path you take, we're here for you at every step. We love celebrating the skills of our team, which is why we shine a light on them with our competitions and awards. Baristas can show off their latte art skills and coffee boffin knowledge in our annual competition. Plus every 12 months, we crown our most exciting kitchen maestro at our Chef of the Year award. Personal development and training opportunities Life assurance scheme Pension scheme Private medical care Eyecare Employee Assistance Programme Salary finance Family-friendly support Accessible leaders Regular social events Season ticket loans Holiday purchase scheme Cycle to work scheme Volunteering days Professional subscriptions High street discount vouchers Recognition schemes and people awards Long service awards Find out about what roles we regularly look out for below - there may be something there for you.