Account Manager - B2B Engines
Seismic Ltd
Account Manager - B2B Engines
£52000
Seismic Ltd, New Fletton, City of Peterborough
- Full time
- Temporary
- Remote working
Posted today, 1 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 1b2e4c72820641e191a5e0b9beb8f705
Full Job Description
- Assist distributors/dealers/customers with technical engine queries - meeting expectations in delivering results, considering alternative courses of actions, and making timely decisions
- Support and develop engine product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, sales management process improvement, etc.!
- Managing & escalating issues to ensure customer satisfaction is world class
- Conduct and report on technical issues & manage/resolve them
- Administer company goodwill and warranty processes and settlements
- Work with service specialists to ensure dealers have technical capability to identify & repair products
- Travel will be up to 25% of your time - visiting distributors/dealers/customers in UK & EMEA
Previous experience assisting distributors/dealers/customers in a similar industry/product range - A technical understanding of engines and engine systems is key!
- Demonstrable Customer experience - ability to communicate & interact with customers at all levels within a business
- Previous experience managing & escalating issues, to ensure customer satisfaction at all times.
- Strong personal initiative, communication, organisational and time management skills
- Proficiency working with computer systems To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.
Initial 12 Month Contract - likely to extend for the right person! 37 hour a week with an early finish on a Friday! Mon to Thurs 07.25-15.55, Fri 07.25-13.25 Up to £25.50 per hour PAYE/Up to £34.25 per hour via Umbrella contract