Account Manager - Central Queue
OpenTable, Inc., City of Westminster
Account Manager - Central Queue
Salary Not Specified
OpenTable, Inc., City of Westminster
- Full time
- Permanent
- Remote working
Posted today, 15 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 532ceea16bd24addba5a51d6c19d6387
Full Job Description
The Account Manager CQ drives engagement, increases reservation availability and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues.
It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and managing relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture!, You will lead the overall management of our most valuable business segmentation of customers
You will resolve customer cases and tasks daily
You will share data with restaurants to change behavior and drive adoption
You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability
Respond to restaurant partner concerns from our Customer Support and field teams
Perform presentations and training remotely to restaurant customers
You will encourage customers to think differently about their business in ways that will help both parties achieve success
You will consistently meet and exceed regular team and individual goals
Reduce churn
Account management experience
Proven record of consultative selling and/or account management
Deep knowledge of restaurant operations
Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines
Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
Aptitude for capturing and using data to advise and persuade others to make business decisions
Excellent communication, listening, influencing and training skills
High-reaching, tenacious and results driven
Validated ability to work across many departments to take on problems and achieve results.
Excellent organisation, documentation and time management skills
Shown success working in an unstructured and entrepreneurial environment
Experience using Salesforce of equivalent CRM solution is a plus
University degree preferred
With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. Youll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. Youll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays
One Celebration Day per calendar year
Private Health & Dental and Life Insurances
Employee Assistance Program (EAP)
Pension Fund
Gym Discount
Bike2Work
Season Loan Ticket
Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
Perkbox & Booking.com business discounts
Diversity, Equity, and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
London
Relevant jobs
- Customer Services Jobs in Bexley, Bexley
- Customer Services Jobs in Bexleyheath, Bexley
- Customer Services Jobs in Bromley, Barnsley
- Customer Services Jobs in Bromley Common, Bromley
- Customer Services Jobs in Camden Town, Greater London
- Customer Services Jobs in City of Westminster
- Customer Services Jobs in Croydon, Cambridgeshire
- Customer Services Jobs in Ealing, Ealing
- Customer Services Jobs in Enfield, Hyndburn
- Customer Services Jobs in Greenwich, Amber Valley
- Customer Services Jobs in Hackney
- Customer Services Jobs in Hammersmith and Fulham, Hammersmith and Fulham
- Customer Services Jobs in Harrow
- Customer Services Jobs in Hillingdon, Hillingdon
- Customer Services Jobs in Hounslow
- Customer Services Jobs in Islington, Leeds
- Customer Services Jobs in Kensington and Chelsea, Kensington and Chelsea
- Customer Services Jobs in Kingston upon Thames
- Customer Services Jobs in Lambeth, Lambeth
- Customer Services Jobs in Lewisham
- Customer Services Jobs in Merton, Oxfordshire
- Customer Services Jobs in Orpington, Greater London
- Customer Services Jobs in Richmond upon Thames
- Customer Services Jobs in Sidcup, Greater London
- Customer Services Jobs in Southwark
- Customer Services Jobs in Sutton, Doncaster
- Customer Services Jobs in Tower Hamlets, Tower Hamlets
- Customer Services Jobs in Twickenham, Greater London
- Customer Services Jobs in Wandsworth, Wandsworth
- Customer Services Jobs in Wimbledon, Greater London