Account Manager - Enterprise Power Solutions

Caterpillar's Industrial Power Systems Division (IPSD) designs, tests and manufactures 0.5 to 18L Cat® and Perkins engines that power over 5000 applications including Marine, Petroleum, Industrial Applications, Electric Generators, and Locomotives. Caterpillar's company strategy includes sustainability as one of four focus areas and IPSD is engaged and actively preparing green energy solutions for the future. Job Opportunity An opportunity has now arisen for a Cat Machine Group account manager to deliver vertically integrated power solutions for our Cat Machine Group customers. The role acts as a single point of contact for all commercial aspects regarding new and current product introduction. Within this role you will work closely with our Cat Machine Group product groups to develop and deliver customer account strategies that provide power system solutions on time and in line with customer requirements. You will also be responsible for managing the overall customer relationship, acting as the first point of contact for issue escalation. This is a diverse role which will require an ability to work and collaborate across cultures, time zones and roles globally. This is a great opportunity to be involved with the introduction of innovative products and services and to work with teams based in North America, China. Brazil, India and Europe. What you will do

• Development of effective relationships both internally within the Industrial Power Systems Division and customer teams to ensure an effective partnership is maintained and enhanced.
• Develop and lead the generation of customer account strategies ensuring the Industrial Power Systems Division is best positioned to be the power solution provider of choice.
• Develop and own customer accounts plans, working with supporting Technical Leads to deliver machines to production.
• Lead the development of customer pricing agreements using robust market analysis and commercial judgement.
• Manage the delivery of customer requirements via remote teams using your ability to develop broad business connections, along with an ability to communicate clearly and effectively.
• Provide monthly forecasts and yearly long-term forecast based on customer demand supported by market demand analysis, Sales trends and economic conditions.
• Act as an escalation point for commercial issues such as Product delivery, supply chain issues and customer issue reporting.
• Input customer requirements into future power system New Product Introduction programmes.
  
  Skills learned through significant experience of one or more of the following areas Demand & Orders, Logistics, Planning, New Product Introduction, Sales or Marketing
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Top Candidates may also demonstrate some of the following skills and experience through previous roles:
• Proficient with IPSD business systems and processes
• Knowledge of Industrial and construction business sectors
• Related form of Business or Engineering degree
• Trained in problem solving / project management techniques such as 6 Sigma.
• Excellent team working skills and the ability to successfully work and build relationships across diverse Global teams
• High levels of initiative, leadership and good judgement, We look forward to welcoming the successful candidate to our dynamic, diverse and friendly team. We have a culture of openness, autonomy, support, personal development as well as a continuous drive for improvement.
  
  Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it., Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.


• 25 days annual leave,
• Up to 18% Bonus
• Monthly Car Allowance - £600pcm
• Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%
• Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
• Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.
Flexible working arrangements will be considered for this role, in-line with the needs of the business.