Account Manager, EPG Health

Leading the delivery of assigned client programmes on time and on budget. The pivotal operational link between internal teams and clients. Drive the development of EPG Health business by delivering efficient and effective programmes, ensuring growth of client accounts. Job duties Programme management:

• Requirement for a high level of attention of detail within all documents and communications
• Adherence to 'best practice' and internal processes at all times, both within client accounts and across the company as a whole
• Ensure programmes are delivered on brief and on time
• Ensure team understanding of client programme objectives
• Keeping all stakeholders internally and externally informed of progress with regular updates
• Involve relevant individuals in team meetings and discussions, to ensure that client business needs are optimally addressed
• Maintain an overview of programme delivery, ensuring resource is prepared as per timeline, everything is happening to the required brief and standard, within scope
• Ensure tactical focus of all materials and programmes delivered by EPG Health, reviewing their content when necessary, to consistently meet client needs
• Troubleshoot challenges and identify solutions in a timely and effective manner
• Attend client off-site meetings/conferences and take the lead on events as required
• Responsible for ensuring the wider team is applying compliance rules and regulations to all programmes
• Monitoring performance of assigned programmes
• Preparation of programme performance reports and presenting them to clients
Financial management:
• Establish and confirm financial arrangements with client and ensure these are adhered to at all times
• Maintain awareness of financial status of accounts and ensure this is accurately reported
• Creating budgets in WorkflowMax
• Ensure invoices are dispatched on time and in accordance with the programme agreement
• Approve all programme reconciliations on assigned accounts
Client management:
• Provide regular status updates to the client about ongoing programmes
• Excellent understanding of medical education and how projects sit strategically within client accounts
• Understanding of business goals of clients and EPG Health
• Seek strategic opportunities to expand the business on designated client accounts
• Sound knowledge of pharma client personnel and their business environment
• Proactive monitoring of newsfeeds for news relating to current clients, products and therapy areas and regularly review their impact upon programmes and client objectives
Business development:
• Upselling: identifying additional opportunities with existing clients through developing client relationships that add value to client and EPG Health
• Renewals: excellent programme delivery resulting in client renewals, management of renewal meeting client objectives, WorkflowMax budgets and supporting paperwork
• Support Account Director with creation of budgets and timelines for proposed programmes
  
  Bachelor's Degree
• Four (4) years of related work experience
• Meeting facilitation, presentation, and training experience
• Ability to be lead of multiple accounts and programmes to deliver them profitably
• Excellent interpersonal and communication skills (written and verbal)
• Strong organisational skills
• Excellent attention to detail
• Ability to manage tasks, workload and priorities
• Ability to build long-lasting and trusted relationships with customers
• Awareness and understanding of relevant industry compliance guidelines
• Understanding of commercial and strategic drivers for clients and EPG Health
• Ability to adhere to 'best practice' and internal processes
• Strong influencing and negotiating skills
• Ability to deliver revenue targets, grow existing business and ensure annual renewal of contracts
• Openness to global travel
Professional experience:
• Experience in a similar role in the medical education/communications industry preferred
• Responsibility for delivery of large projects, either as project or account management
• Experience with management of clients, Key Opinion Leaders and third-party suppliers
  
  Since 2000, EPG Health has led the healthcare community with online access to high-quality and accurate disease and treatment education. Medthority has >5M pages of medical content including a database of prescription medicines & related guidelines, journal snippets and clinical trials spanning 13 major therapy areas. Medthority has a global reach of more than 1.8 million healthcare professionals.
At the heart of Medthority is a series of 35+ disease and condition specific 'Learning Zones'. Learning Zones are a self-directed mix of evidence-based text, interactive content, webinars, live-streamed symposia & enduring materials - all sitting within a disease or condition specific narrative. Learning Zones are funded by the pharmaceutical industry through marketing-initiated (commercial) and grant (independent/ IME) funding models. EPG Health employs experts in scientific medical communications, digital engagement, data analytics/ insight, and project management. High quality, science led and 'written for digital' educational content is at the heart of the service we provide to our healthcare professional audiences. EPG Health has a headcount of circa 50+ FTE, with our team based in the UK (85%), Europe and Australia. Our head office is based in Tunbridge Wells, United Kingdom. We are an equal opportunities employer. We foster a culture of collaboration, innovation, creativity, and respect., IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare - and human health - forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes. To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.