Account Specialist (Temporary)

Boots, Superdry and Caffe Nero. Responsibilities: Demonstrate a pro-active approach to locate new clients and promote the benefits of the CashStar business model. Work towards individual and team sales targets and react to trends effectively. Identify customer needs across the platform to maximise sales opportunities. Monitor the CashStar platform and support customers with account and sales queries that arise. Set and achieve individual objectives and review performance. Support with investigations of any errors on the platform Work with the finance, operations and sales teams to resolve any customer complaints To work closely with all teams linked to CashStar to share information and resolve queries Proactively review and work within company policies, standard operating procedures, company and legislative updates to ensure you are working in line with best practice and business risk is minimised Always display positive examples of the company Beliefs Qualifications: Confident use of

Microsoft Excel, Microsoft Word, Microsoft Power Point and Online Search Engines Be able to communicate confidently with customers and internal stakeholders Ideally demonstrated some sales experience with a record of hitting targets set Work well as part of a team Excellent Telephone and Email communication Prominent level of attention to detail and strong written communication. Ability to problem solve and work calmly under pressure Benefits: We offer a competitive range of Employee Benefits that are designed to give all our employees a better quality of work-life, decrease stress and foster a great culture. Our benefits include: 25 days annual leave, additional appreciation days, additional leave for volunteering, birthday time off, enhanced maternity, paternity and adoption pay, pension, group income protection, private medical insurance, employee assistance programme and flyers, our leading recognition programme with financial rewards. We also offer a wide variety of other
benefits to support your physical and mental health. Additionally, we offer hybrid working, office group activities and free eye tests. As well as a variety of ways for you to save money including savings of up to 15% at various retailers by using your bYond card or via cyclescheme or techscheme!

About Blackhawk Network: Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN's portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today's leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN's network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com. Overview: The role is to identify and reach out to new clients to encourage new customers to purchase gift cards in bulk from our CashStar B2B clients. The role also engages with existing customers and answers any queries from these customers to increase sales overall. Clients that we represent include Tesco, Morrisons, Iceland