Accounts Helpdesk Assistant (4706)

Working as an Accounts Helpdesk Assistant, you'll be responsible for supporting our internal clients and processing transactions in line with documented procedures and to agreed SLA's, ensuring that transactions are compliant with Irwin Mitchell's policy and the Solicitors Accounts Rules.

What You'll Be Doing

• Taking Credit Card payments from clients over the telephone and posting them to our Financial Management system, 3e.


• Checking that cheques are banked within two days and highlighting where breaches are occurring.


• Sorting post and scanning to departments


• Obtaining signatures on the cheque report


• Understanding the roles of colleagues in all areas of Financial Operations, recognising the end-to-end processing of transactions to be able to work flexibly and deal with, or refer queries in a timely manner.


• Processing transactions relating to legal matters as requested by case handlers.


• Use judgement to escalate any issues appropriately to the Team Leader.


• Expenses


• Matter Maintenance


• Compliance Reports, Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.


Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.
Additional Information

As part of the Irwin Mitchell Group's on-boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.

We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties.

The employment screening process will fully comply with Data Protection and other applicable laws.


• General Accounting / Book keeping experience.


• Proven customer facing experience.


• Experience of delivery to deadlines.


• Ideally, you may already have some knowledge of 3e or similar systems, but this isn't essential.


• Be comfortable communicating with all colleagues throughout the organisation.


• Proven accuracy and attention to detail.


• Excellent working knowledge of Excel.
  
  We're a national law firm with a local reach. Our philosophy is 'we're legal and financial experts that care' - something you'll find in the way we work with our clients and how we support our teams. But we're more than just a law firm - we're a team of people working together to help individuals and businesses navigate life's ups and downs. Working here you'll feel a part of our friendly and inclusive environment.


We'll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to one of our Talent Acquisition team for more information.
Your Role and What You'll Be Doing


• 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too.


• Generous and flexible pension schemes.


• Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid)


• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.


We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!