Activity Team Member

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Ensuring safety and adherence to YHA standards and regulations, all while delivering engaging and enjoyable experiences.
• Tailoring activities to meet the unique needs of our guests, actively seeking feedback to enhance service and retention.
• Collaborating with group leaders to facilitate their roles and provide outstanding activity experiences.
• Maintaining and ensuring the functionality of equipment, promptly reporting any issues to the hostel's management team.
What Skills and Experience do you need to be an Activity Team Member? The role concentrates mostly on the activities at the hostel, but there may be the requirement to assist in other hostel departments. Our Activity Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service we are looking for the following qualities in our Activity Team Members:
• A passion for outdoor activities and energy for the outdoors
• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Experience in working with young people, whether through volunteering or paid roles (desirable)
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
  
  At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

Temporary flexible contract 15 - 42.5 hours per week £11.44 per hour (This will rise to £12.21 in March in line with National Living Wage and applies to all, including those under the age of 21) As an Activity Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality and amazing activities and educational experiences for hundreds of young people. This contract is a guaranteed 15hrs per week, with a maximum of 42.5hrs depending upon the need of our activities groups. The role starts at the end of January and finishes at the end of July, with opportunities for extension available. Situated on the leafy bank of the River Ouse, YHA York is a stone's throw away from York's quirky and historic city centre to one side and the gorgeous North Yorkshire countryside on the other. York is the perfect place for history, art and nature lovers alike. YHA York really does a bit of everything! We welcome families, individual travellers and tonnes of groups of all ages, as well as running our local cafe and hosting events. We are proud of our team's creativity and hard work. Whether you are making beds, preparing meals, checking guest in or serving on our café, you will directly impact all of the people who walk through our doors. We are incredibly lucky to see the impact that YHA can have on young lives, and our Activities Team get to work directly with the young people who are most effected by all that YHA stands for. We welcome a range of groups, leading tours around the city and attractions, teaching children how to bake like a Viking, create Roman mosaics and decipher Norse runes, and many more! You will be part of a dynamic, creative and enthusiastic team, who are driven by ensuring a positive impact on everyone who walks through our doors. Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information. What will you be doing as an Activity Team Member? Our activity team members cover a wide range of customer-facing duties throughout the hostel, delivering an excellent service to all guests and visitors.