ADI Appeals Coordinator

This is a varied and interesting role, that adds real value to an important process that protects the public and the integrity of the ADI register at the Driver and Vehicle Standards Agency (DVSA). The role holder reports directly to the ADI Appeals Manager and is responsible for coordinating all aspects of the administration of appeals made against the Registrar's discretionary decisions. The role holder will be responsible for managing all the incoming appeals made against the Registrar's decisions. They will liaise with the Tribunal Service to ensure all cases are dealt with promptly and effectively and that all documentation required for the appeal are produced in line with the tribunal guidelines and within service levels. They will support the Appeals Manager when attending tribunals by providing up to date records and ensuring compliance with any case management directions. The role requires close working with the Fit and Proper team regarding the presence of any cautions or convictions sustained by Approved Driving Instructors (ADI) and Potential Driving Instructors (PDIs). Additionally, the role holder will work collaboratively with the Standards Check Booking team and the Registrar's management team in preparing for all aspects of an appeal. They will ensure all customer and tribunal enquiries are dealt efficiently and within service standards targets by:

• ensuring all contact with customers is helpful, polite, and professional.
• dealing with telephone, email, and written enquiries promptly.
• liaising, when necessary, with other departments.
They will handle associated appeal paperwork with utmost discretion and confidentiality in accordance with tribunal, DBS Code of Practice, and Data Protection Act (DPA) requirements. They will provide mentoring and development support to their team to provide a high standard of service. Responsibilities include, but are not limited to:
• Coordinate the Appeals team to support the ADI Appeals Manager, carrying out all administrative duties in relation to transport tribunals.
• Prioritise the work of the team to ensure that appeals are dealt with in a timely manner.
• Ensure that all information on TARS (Testing and Registration System) is recorded correctly, undertaking quality assurance by running regular reports, addressing anomalies, and giving additional training support to team members, where necessary.
• Draft statements of responses ensuring they are clearly written and meet appropriate deadlines.
• Liaise effectively with the Tribunal Service to define and understand upcoming issues.
• Undertake quality assurance of cases and bundles prepared for tribunals.
• Regularly review and update the process to ensure a quality service.
• Ensure the Registrar is aware of Tribunal decisions.
• Ensure evidence for appeal hearings is provided to the Appeals manager promptly.
• Draft responses to Ministerial (MSU) cases, complaints, Freedom of Information (FOI) and DPA requests.
• Line Management of one AO.
  
  Have you got excellent organisational and administrative skills?
Can you interpret complex information? Do you have experience of effectively managing a service and working to deadlines?