Admin apprentice

The Trust are pleased to offer a comprehensive Customer Service Practitioner (Level 2) Apprenticeship Programme. This is a structured programme of study of between 15-18 months (length dependent upon contracted hours) that consists of the following:

• Regular study sessions to deliver the relevant Level 2 knowledge, skills and behaviours to achieve the apprenticeship qualification
• A college and UHDB induction programme to provide an insight and development into the skills needed to undertake your new role.
• Relevant UHDB mandatory training including Information Governance and Risk Awareness.
• A supported work placement alongside experienced UHDB staff
• Regular study sessions, support and guidance to develop colleagues who share our core values and objectives at the Trust
As an apprentice, you will be working under the supervision of a dedicated member of staff, providing administrative support within our Clinical Engineering department. The Clinical Engineering department provides a comprehensive maintenance service for the broad range of medical devices used within the clinical areas in the trust. The department consists of a specialist team who are engaged in overseeing all aspects of medical equipment management. This spans from device trials, commissioning new devices, installation through to maintenance and eventual disposal., Duties will include, but are not limited to..
• Undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post and parcels, etc.
• Direct contact with service users, internal departments and external companies i.e. at reception/ by telephone and email.
• Develop and maintain administrative support systems, including manual and electronic filing systems, ensuring that systems are effective in their use and review regularly.
• Record and securely store information relating to confidential matters and enquiries.
• Assist to arrange and administer meetings / events, including booking venues, the preparation and distribution of training resources.
• Work on various software applications including the trusts medical device database, the trust ordering system, Health & safety software and staff training systems.
• Through completion of this apprenticeship you will gain comprehensive training in the role of an administrator whilst obtaining valuable work experience; this will underpin your competency in the work place and develop a wide range of transferable customer service skills.
  
  Apprenticeships: Apprenticeship
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together. Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients. University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity. As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit. The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it's important to us that our workforce reflects the diversity of our communities as much as possible. Armed Forces and Disability Confident guaranteed interview scheme To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment. The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request. Join us and help make a real difference to our Trust. Here's more about the role and what we're looking for, There has never been a better time to come and work at University Hospitals of Derby and Burton NHS Foundation Trust; University Hospitals of Derby and Burton NHS Foundation Trust was formed on 1 July 2018 to bring together our five hospitals - in Derby, Burton, Lichfield and Tamworth - to provide the highest quality care to patients across southern Derbyshire and south east Staffordshire. With over 12,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and are taking pride in caring for our patients - making every moment matter. This is an amazing opportunity to start, change or develop your career as a Technical Administrator. We have an opportunity at, Working for our organisation As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer: + Development opportunities, both professional and leadership development + On-going support from recruitment to when you join our team and beyond. + Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts: + We see on average 4810 OP appointments a day. + We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. + An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. + Our hospitals admit an average of 195 emergency patients daily. + Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. + We are one of only 7 Trusts nationally with more than 50 operating theatres. + We carry out more than 140 elective procedures each working day. + UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff., At UHDB , we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust. For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working - working partly in the trust/partly at home. Why don't you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss what's possible for the job and team, and the opportunities we might be able to create together. We can't promise to give you exactly what you want, but we do promise to work with you to look at all the available options. Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role. All correspondence relating to your application will be sent to you via our trac.system account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender. Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here. UKVI is responsible for managing migration. To obtain a visa or entry clearance, you will need to meet certain requirements and demonstrate you have the right the work in the UK via: + the points-based immigration system + the EU settlement scheme + eVisa During the course of its employment activities, University Hospitals of Derby and Burton NHS Foundation Trust collects, stores and processes personal information about prospective, current and former staff. Our Privacy Notice includes applicants, employees (and former employees), workers (including agency, casual, honorary and contracted staff), volunteers, trainees and those carrying out work experience - please refer to our Privacy Notice available on our Trust website: https://www.uhdb.nhs.uk/information-governance