Admin Assistant

The post holder will be based at Barbara Castle Way Health Centre, but are required to be flexible in their working to provide support within the team at Darwen Health Centre as directed by their administration line manager. This ensures continuity of a quality service provision., The post holder will have a key role in maintaining systems and databases to support service planning and the monitoring of performance and quality indicators for services. This will involve data input, ensuring accuracy of data, the retrieval of data and information by running queries and producing reports as required. The post holder will also support the organisation of clinics, education and training programmes. The post holder will provide support and day to day supervision of Clerical Officers and act up on behalf of the Administration Team Leader as requiredWorking for our organisation To support the team and ensure trust values are implemented To support the Team Leader in a well established team Friendly and hard-working team that cover all aspects to meet the needs of the serviceDetailed job description and main responsibilities Systems support, recording information on the departmental and national databases, producing statistical information and reports from these databases as required. Proactively monitoring the accuracy of data and trends in performance and quality data, alerting the appropriate staff when set limits are breached. Responding to queries, dealing with routine matters and passing on more complex queries to the appropriate member of staff. Potentially organising rotas for staff as directed. Provide day to day supervision to Clerical Officers where appropriate. Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of an integrated team base service approach. Provide reception cover as required. Receive incoming telephone calls, dealing with enquiries and passing on more complex queries to the appropriate member of staff. Ensure all callers receive a prompt, courteous, non-judgemental and well-informed response. Contact external organisations with regard to promotion and updates of the service. Communicate effectively as a team member, with other work colleagues. Complete the retrieval of health records for Subject Access requests in a timely manner and in line with Information Governance policy. Notify Business Administration Manager and/or Team Leader in a timely manner when changes to clinic schedules and templates on the electronic patient administration system are required, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The post holder will also be required to work flexibly in response to the needs of the Networks administrative service. The post holder will have a good standard of education with qualifications in English, Maths and Word Processing. Excellent computer skills are required. One of the primary purposes of this role is to provide a comprehensive administration service to the clinical teams in the Blackburn with Darwen locality; therefore general administration experience is essential in order to provide a professional service to the clinical teams. The post holder will also provide a telephony service for the clinical teams and therefore experience of dealing with people is essential, as are excellent interpersonal and customer care skills. It is essential that the post holder has good organisational and communication skills. The post holder will be required to work both as part of a team and on their own initiative.,

• 5 GCSE 4 or above in including Mathematics and English Language or equivalent
• Good working knowledge of all Microsoft office applications e.g. Excel, Word, PowerPoint
Desirable criteria
• Knowledge of NHS and ELHT trust values
• Experience of EMIS system
Dear Potential Applicant

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £42.90 and for a Standard Disclosure £22.90 which includes a small handling fee.