Admin Lead

The main aims of the role are to support the Practice lead with the day to day supervision of staff and rotas, as well as ensuring the practice reception runs smoothly by ensuring daily reception duties are carried out and completed.

Expected work pattern: Monday to Friday between the hours of 8am-6:30pm.

Candidates must have the followings skills:

Excellent customer service skills;

Excellent communication skills. You will be required to work closely with reception staff, delegating work when suitable;

Primary Care experience;

Flexibility re working days and shift patterns;

Good problem solving skills;

Good general IT skills and capabilities including Microsoft;

Knowledge of SystmOne functionality;

Understanding of Telephone Systems functionality;

Links/contacts to other practices Admin Leads to help with problem solving, rota population etc;

Ability to work under pressure and be point of contact for all staff with login difficulties/system navigation problems;

Ability to suggest improvements/tweaks to the system to improve patient and staff experience. Successful candidates will provide day to day management of the team working at The Rothbury Practice and provide training to newly appointed staff members as required.

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.