Admin Lead

Providing and receiving routine information which may sometimes require tact or persuasive skills to overcome barriers to understanding. This may involve providing and receiving of sensitive or complex information, providing advice, instruction or training where the subject matter is straightforward. In particular this will involve the following responsibilities: + Health and safety of the building + General day to day running of the practice + Responding to appropriate requests for information + Acting on correspondence - responding to, or referring to the appropriate person + Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (ie patients, carers, complexity) + Liaison with partner services and organisations + Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing + Handling telephone queries + Assisting patients/clients/relatives with non-clinical advice + Teaching and supporting new Admin team members and providing aspects of the team induction and training to new starters regarding the building and admin processes.Working for our organisation As a Trust, we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care. We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working. We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme". The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities., The role will require capacity to make decisions, which may require consideration of a range of options, such as: + Judgements on how to deal with enquiries, patients/carers/external contact + Prioritising work, resolving conflicting diary appointments and schedule Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems. Particular systems used in this role are detailed under 'Specialist/Technical requirements'. This may include activities such as: + Taking and transcribing formal minutes + Producing statistical reports + Maintaining information systems, + In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated above in order to prevent the number of applications received being unmanageable. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

• Priority will be given to NHS staff across the region who are at risk of redundancy, where the vacancy is at the same band or one below their current band and candidates meet the essential criteria for this post.
• All employees new to the Trust will be subject to a 6 month probationary period.
• All clinical staff bands 2-4 that are new to the Trust will be required to complete a Care Certificate.
Canvassing of members of the Trust or of any Committee of the Trust directly or indirectly for any appointment under the Trust shall disqualify the candidate for such appointment. The Trust does not pay travel expenses for candidates attending interviews. ALL POSTS INVOLVING ACCESS TO PERSONS IN RECEIPT OF HEALTH SERVICES WILL BE SUBJECT TO A DISCLOSURE & BARRING SERVICE DISCLOSURE. Please provide full contact details for all referees, especially their email addresses where possible. Failure to do may result in significant delays in your application. There may also be a requirement to provide additional referee details.

Are you looking for a new and exciting challenge? We have a newly developed post for a band 4 admin lead within the Primary Care Directorate, this port will offer support to two integrated GP practices. £26,530 - £29,114 per annum, full time 37.5 hours per week. The role will support the front of house function for the identified practices and will link in closely with the senior management team.