Admin Lead (Paediatrics)

We are currently looking for an enthusiastic individual to provide administrative leadership and support to clerical officers for the WWL Children's Occupational and Physiotherapy Service. This is a permanent full time post (37.5 hours) working across Monday to Friday.
You will be required to oversee and in part delegate the administration of the clerical work of the department, allocating routine duties to clerical officers. You will be required to support the clerical officers in daily tasks and complete supervision and annual PDRs with clerical officers alongside the team leader.
You will need to be an excellent communicator with good telephone, customer service skills and be able to answer telephone calls in a timely manner responding professionally and appropriately. Ensuring all interactions in relation to requests and enquiries to the department are dealt with in an efficient, effective, and courteous manner, forwarding onto professionals within the team when required.
The candidate will have the ability to deal with the general public on a daily basis and the role includes reception duties, booking patients into clinics and general administrative duties to ensure smooth operations of the service.
You will be required to efficiently deal with incoming referrals and correspondence into the service, inputting these onto the electronic systems to allow for timely triage and review by the therapists, therefore excellent computer skills are required., Clinical recording
+ To organise, provide and be responsible for administrative support for the department.
+ To oversee the administration of the clerical work of the department, allocating routine duties to others in the team.
+ To undertake office duties, processing of incoming referrals as per organisational policy.
+ To be the first point of contact, responding to service user queries and to feedback information from clinicians as appropriate
+ To operate computerised system as part of supporting patient management
Record keeping
+ To monitor waiting lists and reviews, managing as per departmental policy
+ To scan and photocopy records as required.
Stock management
+ To maintain an inventory of all office, reordering via team lead when required
+ To administer stock of office supplies, ordering equipment and maintaining records of goods ordered and received, as required by the service
+ To liaise with manufacturers/company representatives regarding any non delivered items following up queries by phone as required
Data management
+ To monitor and input data as required by team leader
Staff development
+ To identify and support staff training and in conjunction with the team leader to undertake PDRs for clerical staff.

Working for our organisation
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs., + To organise, provide and be responsible for administrative support to health professionals within the department.
+ To oversee the administration of the clerical work of the department, allocating routine duties to others in the team.
+ To undertake office duties, processing of incoming referrals as per organisational policy, recording and processing these using the computer system.
+ To be the first point of contact, responding to service user queries, concerns, requests for updated prescriptions, information and to feedback information from clinicians as appropriate
+ To operate computerised system as part of supporting patient management
Record keeping
+ To monitor waiting lists and reviews, managing as per departmental policy
+ To retrieve case notes, either written or computerised for clinics
+ To scan and photocopy records as required.
Stock management
+ To keep records of stock ordered.
+ To maintain an inventory of all office, reordering via team lead when required
+ To administer stock of office supplies, ordering equipment and maintaining records of goods ordered and received, as required by the service
+ To liaise with manufacturers/company representatives regarding any non delivered items following up queries by phone as required
Data management
+ To monitor and input data as required by team leader
+ To collect and submit data for the trust within timescales
+ To travel to clinics at Platt Bridge Health Centre and Leigh Health Centre to provide administrative support to the services therein. This responsibility is delegated from team leader
Staff development
+ To identify and support staff training and in conjunction with the team leader to undertake PDRs for clerical staff.
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Recruitment Information for Candidates