Admin Manager

As an Admin Manager you will be responsible for the line management of the Administration team and Medical Secretaries who support the running of the ECFWS Specialist Services. This role is to ensure the smooth running of the service in relation to its administration functions which focuses of the SPOC (single point of contact), reporting and business resource needs. The appointed person will need careful monitoring of workloads, ensuring activity targets are met and that consistency of best practice across the service is adhere to. The Admin Manager will be responsible for any change processes launched with a specific function, supporting the respective service administration leads to achieve set out objectives. This role will be based at the Child Development Centre in Harlow although there will be some travel around the West Essex area.,

• Manage the day-to-day running of the service's senior administrator and Medical Secretaries, supporting administrative colleagues and resolving any issues that arise.
• Monitor the staff workloads and allocate work according to staffing levels and adjust these during periods of sickness or unexpected changes in workload.
• Manage administrative staff sickness in line with respective organisation people policies, undertaking return to work interviews.
• To be responsible for the recruitment of vacant posts when deemed necessary to replace, working with the Recruitment Team to ensure vacancies are filled.
• Undertake appraisals with the administration leads formulating PDP plans, including the identification of training needs and to provide opportunities for these colleagues to undergo relevant training.
• To develop and maintain any monitoring databases that may be implemented to there is a consistent approach within the business resource function ie: ordering of supplies, calibration of scales etc.
• To be the escalation point of contact for issues that may arise within each function.
• Initiate and participate in the development of procedures and SOPs affecting the administration workforce. Implement changes to practice/protocols which demonstrate best practice.
  
  Essential
• Experience of working in a Programme/Project Management environment
• Degree Level qualifications or equivalent demonstratable level of experience.
• SystmOne Experience - Including reports.
• Able to visit multiple sites and other organisations / attend conferences & meetings.
• Able to work flexibly and outside normal working hours if required.
• Understanding of NHS key targets and strategies
Desirable
• Experience of working in an NHS environment
• Good knowledge of West Essex Specialist Services
• Complaints Management
• Experience of investigating Datix
• Experience of Imail
There may be travel across the Essex area, so a driving licence & access to a car for work purposes will be required.

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can. As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.


• Starting salary of £35,000 with group pension.
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose- changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards- with a number of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission