Admin Support

To provide a front of house reception service for visitors, staff and service users within the clinic, ensuring that all clinics and patient case-notes are maintained to a high standard in accordance with relevant policies.,

• To provide a front of house reception service to the office, providing directions and information to all visitors, staff and service users of the clinic as requested. Reception duties- to include receiving and booking in of service user for clinics, booking follow-up appointments for clinics and send out appointment letters.
• Ability to access and utilise electronic data transfer (EDT)
• Management and Entering of referrals and outpatient appointments onto the computerised Records System and being a point of contact for queries relating to the patient., To provide a front of house reception service to the office, providing directions and information to all visitors, staff and service users of the clinic as requested. Reception duties- to include receiving and booking in of service user for clinics, booking follow-up appointments for clinics and send out appointment letters.
• Answering the telephone and following up any queries generated by telephone calls. All persons to be received in a friendly and courteous manner.
• To advise staff within the unit of any visitors received.
• Creating new case notes, upkeep and filing of case notes/medical reports to the standard required by the Trust Records Management Policy.
• Cancel clinics when requested to do so by the Line Manager/ Clinicians. To ensure service users are given a new appointment. Follow up the cancellation with a letter and where appropriate telephone the service user.
• Be able to action electronic systems activity, i.e. data quality monitoring as directed by line Manager.
• Ability to input electronic clinical documentation/notes or scanning of notes
• Ability to access and utilise electronic data transfer (EDT)
• Management and Entering of referrals and outpatient appointments onto the computerised Records System and being a point of contact for queries relating to the patient.
• Complying with health and safety regulations and evacuation of the patient area where necessary.
• The post holder will be required to follow prescribed work practices and routines. Agreed precedents cover all duties.
+ This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process Hints and tips for completing your application can be found here. Sponsorship - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website. What happens after your application has been received? You will be informed about the progress of your application following shortlisting via email. Only applicants who clearly demonstrate the criteria listed in the person specification will be shortlisted for interview. Interview invites will be sent out via email. What happens if I am offered the position after interview? The hiring manager will make contact with you to verbally offer you the position. The hiring manager will then inform Recruitment of the decision and provide relevant paperwork. You will be sent a formal conditional offer via email. What pre-employment checks will I need to complete? By conducting pre-employment checks, the recruitment team will verify that you meet the pre-conditions of the role you have been offered. Pre-employment checks will be carried out according to NHS Employment Check Standards. The checks are: + Identity verification + Right to work check + Disclosure and barring service (DBS)/Criminal record check (dependent on role) + Professional registration and/or qualification check + Occupational health assessment + Employment history and reference validation All applicants external to NHS will be required to provide HMRC employment history to cover the most recent three years. This information will used to validate employment history and references as part of pre-employment checks. If you are offer a position with is and you require sponsorship to support your right to work, we will review your eligibility in line with government guidance. If the role you have been offer is not eligible for sponsorship, and you are not able to evidence your right to work, your conditional offer could be withdrawn. What happens when pre-employment checks are complete? Recruitment will liaise with you and the hiring manager to arrange a start date for your new position. You will then be booked on to a Trust Welcome Session and be sent your Pennine Care NHS Terms and Conditions. Other important information + We are committed to equality, diversity, and inclusion (EDI) and recognise the importance of ensuring our diverse service user population is reflected within our workforce. Unfortunately, we know that, at present, there is underrepresentation of our communities in our workforce. We welcome applications from people from diverse communities to help us grow, learn, be better and consider brilliant innovation diverse people bring. + If you would like to be considered under the disability confident scheme, you will be guaranteed an interview if you meet the essential criteria on the person specification for the post. + If you require reasonable adjustments to our recruitment process please phone us on at the earliest opportunity. We will support you to complete your application. + Unfortunately we are not able to guarantee the transfer of lease cars, or cover the costs of early termination charges. + We have a strict policy on unsolicited contact from recruitment agencies. Please do not contact our hiring managers directly. We reserve the right to close a vacancy earlier than the advertised closing date if a sufficient number of applications have been received. To ensure you application is considered, please submit at the earliest opportunity.

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer. If you come and work for us we will offer a range of benefits and opportunities, including: + Generous annual leave entitlement for Agenda for Change and Medical and Dental staff. + Flexible working opportunities to support your work/life balance + Access to Continued Professional Development + Involvement in improvement and research activities + Health and Wellbeing activities and access to an excellent staff wellbeing service + Access to staff discounts across retail, leisure and travel