Admin Support Assistant | University Hospitals Bristol and Weston NHS Foundation Trust

To ensure the patient notes are available where they are needed to support patient care. The post holder will be responsible for retrieving case notes, and for collating, organising, and quality checking case notes in readiness for pre-operative assessments or surgery. In addition, the post holder will be willing to assist with other administrative duties and liaise with clinicians around any note or referral queries. To assist with general admin duties within the Admissions Office, including the below:

• To cover reception when required
• To pull and prep case notes in readiness for theatre lists and outpatient appointments for patients
• Dealing with phone calls from patients, GPs, secretaries and other departments.
• To be responsible for entering and updating accurate information on the Trust's patient information system
• Communicating effectively and accurately, acting confidentially, discretely and tactfully where necessary, via telephone and face to face contact with patients, visitors and staff
• To prioritise own workload and to keep accurate records of patient's availability, to ensure that the patient's pathway is complete
• General administration e.g. filing, faxing, collecting post and distributing to colleagues and other departments
• Assisting with the smooth running of Admissions Office by working as a member of a team, as required
• To escalate any issues regarding patient pathways to the line manager as appropriate
• To undertake any other appropriate duties, as agreed with the line-manager
• To undertake any training required to meet professional and Personal Development Plan
• Attend annual appraisal meetings and take responsibility for all mandatory and statutory training ensuring it is up-to-date, of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare