Admin Support Co-ordinator Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital

An exciting opportunity has arisen for a Admin Support Co-ordinator to assist the Booking Co-ordinators on a daily basis
The Admin Support Co-ordinator will be responsible for providing a comprehensive, efficient and effective admin support service ensuring a high standard of clerical duties are maintained and deadlines are met.
The successful candidate must be customer care focused, with exceptional communication and interpersonal skills when dealing with patients over the telephone. As the role is within a busy booking team an ability to work under pressure is vital.
Excellent organisational skills are essential as the post holder will be responsible for the management of their own workload and to develop and maintain an up-to-date knowledge of the services provided by the central team. Full training will be given.
The standard hours of work are 08:30 - 17:00 Monday to Friday with a 1 hour lunch break with the need to cover extended working hours as required.
Previous applicants need not apply., To ensure that all demographic details including the NHS number are updated accurately on the Patient Administration System for new outpatient referrals.
To ensure that referral letters are sent for triage to the appropriate consultant/speciality.
To follow up referral letters not returned from triage for designated specialties within laid down timescales - to ensure all referral letters are returned and the patient's appointment booked promptly and correctly or confirmed as in the correct out-patient clinic (Choose and Book appointment)
To generate and send out letters to patients inviting them to contact the department to make an out-patient appointment (Partial Booking), taking account of clinic rules, urgent/routine ratios, cancelled clinics and specified return timescales for review patients., Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other. As members of staff we will always:
+ COMPASSION - treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values
+ AMBITION - Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people's health and wellbeing
+ RESPECT - Valuing and appreciating everyone - listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefits
+ ENCOURAGEMENT- Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our, If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.
COVID19 Vaccination
Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.
UK Points-based immigration system
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk).
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)
If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.
Communications
Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.
If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on and we will be happy to provide assistance.
Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.
This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.