Admin Support | North Tees and Hartlepool NHS Foundation Trust

This role is based within the Lung Health Department, supporting the clinical and nursing staff. This involves booking of all patients appointments, including lung function tests.

Roles and Responsibilities;

Support with all admin duties within Lung Health, booking patients appointments for respiratory function tests.

Ensure clinic lists are printed in an appropriate timescale.

Support with scanning any patient documentation.

Support with any admin tasks as required.

This role is based within the Lung Health Department, supporting the clinical and nursing staff. This involves booking of all patients appointments, including lung function tests.

Roles and Responsibilities;

Support with all admin duties within Lung Health, booking patients appointments for respiratory function tests.

Ensure clinic lists are printed in an appropriate timescale.

Contact patients to ensure attendance of appointments.

Support with scanning any patient documentation.

Support with any admin tasks as required.

Ensure that all work tasks are carried out to a high standard of quality which meets all departmental and organisations' requirements for information governance, data protection and confidentiality

Full Training to be provided.

This vacancy may close if sufficient applications are received.

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

We recruit for values and "Together we are North Tees & Hartlepool"

Support with all admin duties within Lung Health, booking patients appointments for respiratory function tests.

Ensure clinic lists are printed in an appropriate timescale.

Contact patients to ensure attendance of appointments.

Support with scanning any patient documentation.

Support with any admin tasks as required.

Ensure that all work tasks are carried out to a high standard of quality which meets all departmental and organisations' requirements for information governance, data protection and confidentiality

Ensure that all work tasks are carried out to a high standard of quality which meets all departmental and organisations' requirements for information governance, data protection and confidentiality

Organise and plan own time, prioritising workload to ensure that all service requirements and priorities are met

Deal with queries from service users including patients and their representatives, in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion, taking accurate written messages and passing more complex queries to relevant staff members where appropriate.

Deal with complex incoming post bringing information to the attention of clinicians and processing as directed.

Be proactive in the development of administrative services to support clinical activity and assist in the continuous assessment and review of administrative working practices and procedures.

Assist in the promotion of a healthy, safe and secure working environment for the work team.

Assist the Admin Team Leader in ensuring that appropriate resources are available within the work area e.g., stationery stocks, equipment etc.

Any other ad-hoc duties as and when required in line with operational and service needs

Working Cross Site as required between North Tees and Hartlepool